Extended Stay America Philadelphia - Bensalem

Friendly staff

There are bed bugs at this hotel

I like that it had air conditioned

That you guys had bed bugs and my arm is all bitten up

The location and parking area.

I had a room with a full kitchen with no cooking items not even a spoon, even if we want to cook something we had to go down to the front desk to get it, no coffee pot for coffee or coffee to make of course that was down stair again, the bathroom was so small that you had to almost get in the tub to close the door, the vent (fan) in the bathroom was so loud that you had to use restroom in the dark if not it wake up the person with you, for more linen we (the guest) had to bring the dirty linen down to the front desk to get more, the television was so low that we couldn’t watch that lying down. We reserved a queen bed put it wasn’t big enough for me and my husband....I’m 5’2, 201 lbs and husband 6’1 221lbs. There wasn’t much we liked and when we first got there front desk clerk said that I won’t get my linen change because I’m only staying two days, so if I stayed 3 maybe a change of linen? Horrible experience at this extended stay, no we didn’t complain while we was there but if we did we probably had to do it down stairs at the front desk.

Did not have breakfast at hotel, the place was so dirty that we were afraid to eat any food prepared

Everything!!! The place was awful, from the staff that checked us in, to the room itself. It was dirty, broken phone, roughed up furniture, blood stain on the carpet and holes in the curtains. Please see attached photos!