Baku hotels near Azerbaijan State Academic Opera and Ballet Theatre

Cons: Poor breakfast, tasteless, lack of variety. Reception asked if I want to keep deposit for the mini-bar, I said no so I pay as it goes. In 10 min someone came to close the mini-bar. Ridiculous. They have preauthorized the room fee via my credit card anyway. Never seen anything like this in such a high end hotel. Alarm rang at 6.30, and guess who set it? Not me! They could have reset it while cleaning the room.

Pros: Luxurious place, spacious room, super comfortable bed, helpful stuff.

Cons: AC controller at the reception !, so if you want to adjust or turn it off you have to call the reception.

Pros: Location and the staff

Cons: Nothing

Pros: very good . exclusive restaurant very clean and nice staff. and very good breakfast

Cons: spa and jacuzzi not working and swimming pool is not very good

Pros: Great location, good stuff, clean rooms.

Cons: It would be nice if there were a kids area

Pros: Everything

Pros: The hospitality and service quality of the staff is unparalleled. I left my phone on an airport cab coming to the hotel. The staff picked up on my issue, diligently used their network to track down the supervisor at the taxi company and my phone was returned to me in a few hours. Shout out to Jamal and Teymur at reception and the managers! Breakfast buffet at Zest is amazing and so is Fireworks, the steakhouse. Basically this hotel is one of the best things about Baku. Highly recommend it.

Pros: Thanx for evrything that I face during my stay Everything was amazing. Finally I recommend this place to enjoy

Pros: Everything was nice, wish you all the best.

Pros: Recommended Hotel. The location is near to all activities in the city. Hotel design is beautiful, staff is friendly and the open buffet breakfast is delicious :)

Pros: It is the best hotel for its price in the Old City. Everything is on your footsteps, you can walk around and then come back to the very comfy big room. Everything was very clean, the staff were very helpful, the breakfast is located on the rooftop overlooking the old city and the sea. Amazing experience and I am definitely coming back!

Pros: phenomenal , a wonderful hotel in every way. Fabulous staff, rooms, service, restaurant

Cons: Nithing

Pros: Everything concerning the hotel was first-rate: room quality, location, etc.

Cons: Unfortunately, a few of the staff are running a "side-line business" for themselves, involving the recommended selection of private drivers for day tours. We had hoped to use the very professional driver who picked us up at the airport, but when we inquired at the hotel desk, we were always told "he's busy with other clients." They promptly offered to happily arrange for another professional driver, promising expert local knowledge and good quality cars. This worked out OK for one half-day trip (though the car was decades old and lacked AC). The other two bookings were total disasters. Neither driver knew much of anything about the places on the itinerary -- we actually had to mention places for them to look up on Google maps! -- and neither had any planned time or location for a lunch break. Scenic photo opportunities were not known, and the promised "local expertise" was simply a very bad joke -- the drivers were obviously non-professional acquaintances with whom their hotel contacts divided up the fees. We had been promised trips full of wonderful natural sites and historical-cultural monuments, and we saw virtually nothing. In the end, we simply considered it good fortune merely to have survived the ordeal. I doubt whether the hotel management is aware of this dishonest "side-line business," and I wish to reiterate that only a few staff appear to be involved. Had they delivered on their promise of quality tours, informed and competent drivers, and safe vehicles, I would not begrudge them an opportunity to make a little extra income on the side. But if tourists are going to be exploited in this fashion, it will surely bring a bad reputation to the country if it is allowed to continue. We certainly learned our lesson and will never again go with a private driver lacking proven affiliation with a professional tour organization.

Pros: The location, staff, room service, food and the actual room itself - it was very spacious, nice and luxurious!

Cons: Although we knew that there is no lift, the actual experience of having to carry luggage up the stairs and going for breakfast on the 3rd floor, was quite unamusing. Also, the breakfast is a la carte...this is good since food was always fresh and tasty but the choices were very limited.

Pros: Lovely large rooms with comfortable furnishings and a very good restaurant on the terrace overlooking The Maidens Tower.

Pros: The hotel is well situated in the Old Town. The staff are polite and friendly, and the hotel is kept clean and tidy.

Pros: A great location within walking distance of places inside the old city. Staff were friendly and helpful and the room was large and comfortable.

Pros: Excellent hotel right at the most attractive sites of Baku in the old town. Would be happy to return anytime!

Cons: Waiting for breakfast took too long, but it was worth waiting. Also would appreciate fresh fruits available at breakfast.

Pros: Very nice staf and good location.

Cons: Elavator.

Pros: Location in old Baku overlooking Maidens tower was excellent

Pros: Spa and pool, 24/7 cafe in lobby area

Cons: Uncomfy beds and pillow. Far away from downtown

Pros: The spacious rooms and the toilets.

Cons: All was good.

Pros: Breakfast was great as usual, bed is comfortable and spa facilities are exceptional.

Cons: Upon check in no toiletries were in the room, and the mini bar was empty. Requested several times, and still they didn't arrange. Room service forgot to clean my room, had to place a call in the afternoon to Guest Relations. Stayed here before, so I know they can do much better.

Pros: the hotel location and in house facility

Cons: The hotel is good, but the hotel Management , is trying t take money out of booking deal as much as they can, for example if you book room for 2 guest, and the guest didn't show during the check-in, then once comes the hotel will charge you. really disappointed.

Pros: The hotel staff is very friendly and helpful. Breakfast is very good and the location is perfect.

Cons: At breakfast time due to the crowd occasionally the staff have delayed to replace the utensil.

Pros: Clean, comfortable, and i liked the location if you love walking you can walk to Nizami Street in 20 minutes. Taxi always around Safe area in general

Pros: The pools were very nice and in good condition. The wind seems to be sometimes a problem at the outdoor pool area. The spa with gym and other activities was well equipped and had good sauna facilities. There is a nice backyard garden. The parking place has a lot of space and seemed to be secure. The breakfast was really good but pricey. Room service worked quickly and well. When we arrived Seymour was very helpful.

Cons: The dinner buffet was sold actively with a statement of eat and drink as much as you can. Actually you cannot eat nor drink very much because they did not serve or fill in food when it was consumed. The whole buffet idea seemed to be a snack before you go out for an actual dinner, which was totally different than the image given. The buffet seemed to be popular among families with children which is a totally wrong target group for this kind of a buffet.

Pros: The room was comfy and clean. But the staff at the reception tried to hook us for another room,gave us a different price and when we were about to pay they charged us more. We wanted to stay more but we had to leave and they were laughing on us too.

Cons: The staff attitude.

Pros: Great facilities, nice breakfast, fitness and pool area, and rooms.

Cons: Almost no local specialties in the restaurant.

Pros: My room was actually upgraded against small premium and found extremely worth it which made my stay very much comfortable.

Cons: The way things presented socially were fully appreciated staff are cooperative and never hesitate to provide assistance

Pros: Friendly staff especially Ms.Khayaleh she is very helpful and her service was really over expectations

Cons: The air condition was medium and the beds was not that too comfortable

Pros: - Facilities were decent, rooms were decent.

Cons: Issues: Having lived in Baku for over 9 years I have a good knowledge of the local customs and seen the country develop significantly over this period. Generally, this hotel has not moved with the times and seems to be stuck in the past, particularly with customer service. There were many other smaller issues, but these are the ones I feel that do not represent generally the wider Baku customer service anymore:- - Rooms weren’t ready on time, we did turn up around 12:00 and waited till after 14:00 until they were ready. - Incredibly stressful checkin after a 19hour journey, so many disjointed papers to sign that were presented at different stages. - My friend literally had to shout at the manager to use another room for a shower while his was still being prepared at 14:30. - Wanted a scanned copy of the credit card that we paid for the room with; I didn’t feel comfortable about this so cancelled my credit card shortly after, I’ve never had this anywhere else in the world. I was told this is there policy as a 5-star hotel or they could refund and do it with another card or we would have to leave; only reason why I stayed was because my parents had booked the same hotel a few days later. - Mother was nearly scolded by a misaligned serving pot that fell on her causing the bowl to smash (potentially a guest knocked it), waiter then came straight over to the table and said the bowl smashed would be charged to our room, my parents started shouted but I calmed the situation down and spoke to the manager, he said “no problem”, no apology though and didn’t even ask if my 68year old mother was ok. - Cards for the room rarely worked, had to make journey after journey back to reception to have them re-worked, sometimes waited upto 30minutes at reception to fix the cards. - Apart from one or two members of staff, they were generally incredibly rude, particularly some of the reception staff.

Pros: The bed was extra comfy. Shower luxurious Gym extra special Poolside lovely

Cons: Attitude of a staff member at breakfast time when i closed the silver turine of porridge and it actually moved knocking off 2 plates off the table. I could actually have been burnt or cut. I got no apology only the young waiter coming over to say the broken plates would be charged to our room. We had only been in the hotel half an hour. Not a good start.

Pros: Reception staff were very helpful

Cons: Restaurant service wasn't very good

Pros: The room was so spacious with a jaguzzi. I felt very comfortable with it, and the sauna was also satisfied. In the quiet room next to the sauna, there are many fish swimming in a very big water tank, which made us very happy. Anyway, the hotel was wonderful. I want to stay there next time too.

Cons: I felt I was being interrogated when I was talking with the man staff. Maybe he has not realised but I felt like being driven into a corner.

Pros: Friendly staff and service is excellent

Cons: Air condition was not very good but somehow is fair But some days the weather was hot and it doesn’t cooling strongly

Pros: the location bed is good room is clean staff is nice

Cons: the tv not working room key working sometimes not

Pros: It’s very good

Cons: Staff get mad when we pay by card and ask us to go to ATM to get some cash,,although i said at the beginning i will pay by cash

Pros: nice location

Cons: most of the staff they do not know how to smile

Pros: Nothing

Cons: Nothing good in this hotel only location is good

Pros: Only the lady who served us during the breakfast meal

Cons: Room cleaners did not make up the bed properly. The food for breakfast needs some different menu with more varieties. We thought airport shuttle was free but expensiv.

Pros: Location is strategic, good WiFi, friendly employees

Cons: The hotel doesn’t have info for tour package and the private taxi driver that book through hotel to go to airport has charged higher price (double than standard price)

Pros: Everything is was very good it is my first time I come to Baku And this hotel is amazing and brother NIJAT from reception Fantastic guy for this guy again and again I will come to this hotel

Cons: Nothing

Pros: Spacious room. Good location. Walking distance from Nizami street and old City.

Cons: Drainage of water on the floor in bathroom.

Pros: Location Room space One of the stuff her name was Aidah working in breakfast area

Cons: Bathroom small Front office were not helpful and they try to get extra money when I showed them my booking he said ok but you have to pay in cash and he Insisted but I refused and i comeback when his shift finished also they refused to give me another key and the reason was they haven’t any extra Keys as well as the adopter . No body helped us with our baggages when we I arrived at the hotel. Same employee where asking for the cash upon checking in he delayed us when checking out he went to the room by himself after another employee checked the room and he said we are ok to leave.

Pros: The location

Cons: No facilities