Cons: when I arrived they said they didn't have the car I reserved but that their competitor Budget saved one for me at the same price. The Budget people did have a car but told me the insurance I purchased online wouldn't work with them so I had to buy their insurance. Then I had my first vehicle damage in 20 years of renting cars and the expensive insurance didn't cover me because I didn't call them when the damage occurred and didn't report it as an accident. I was not in an accident so I didn't have anything to report. I just had a big scratch/dented area (it must have hit a rock at some point over the week of my rental)
Cons: They did not have any cars available for rental when I arrived. Even though I had reserved the car online, I was told there were no cars available for rental.
Very poor service. Plenty of other rental car companies that are better and offer better customer service.
Wrong car, difficult customer service
Pros: Not much, honestly
Cons: We had ordered a mid-size car and assumed it would be automatic transmission, as there was no prominent checkbox or indication otherwise. When we arrived in Curaçao, we were told that we'd reserved a tiny Kia Picanto with manual transmission, which I hadn't used in over a decade, and that no other car was available. The lady at the counter was surly and inflexible, and seemed to know nothing about the insurance we'd purchased through kayak or that such a thing even existed - and placed a large hold on our account because we didn't also purchase Avis insurance. The car was dirty and barely held our modest amount of luggage for three people, and (as aforementioned) was a real driving challenge for me.
Pros: We received great service from Avis in the Curaçao Airport. The staff was friendly and attentive. We received a brand new vehicle to boot.
Brand new car, easy rental
Pros: The rental location was conveniently located in a strip mall minutes away from the Lions Dive and Beach Resort, the car was brand new (we also got an upgrade), we returned it at the airport and the entire process was a breeze.
Pros: Agent was very good.
Cons: Internet directions to rental site in Curacao was poor.
Pros: I'm 6'6" (two meters) and the Kia Picanto is roomy beyond belief. You can put two of me in the front, another in the back and sill have room for a very short person. We'd have no room for luggage and roll backwards down uphills, but still, very roomy. Why that car has a 5th gear is beyond me.
Cons: They really put the fear of god hard sell on you at the counter to get the insurance, which I repeatedly declined. A couple checking in at the same time said they had purchased the insurance when they made the reservation and were told that what they had purchased was no good and that they would need to buy additional coverage now. That's pretty shameful. I returned the car on a day when it had rained. When you think about what time to you need to be at the airport, you factor in time to clear security, time to clear customs, time to clear baggage check and check in and time to drop the car off. You don't budget time for arguing with the rental return person about the phantom scratches that they have found and are charging you for but will not show you (the one they did show me was I was able to wipe off. Mud, not a scratch, but she would not change the report), and I think they know that ad prey on that.
Cons: We did not pick up the car at any time. Before we left the U.S., I could not get any info from Kayak as to where the pick up would be. I called Avis & they told me a shuttle van would take me to the parking lot after checking in @ the Avis counter. The Avis counter @ the Curacao airport had no record of the rental & told me my rental location was @ least 20 minutes away by taxi. I had no way to contact Kayak & rented a car from Budget. This does not mean I will not rent from Kayak in the future, but due to wrong information I feel due a full refund if my account has been charged.
They cancelled my reservations when my flight was
Cons: I called them 2 times during my trip to curacao to tell them my flight was delayed and I would not be able to get there by my original pick up time, and then by their closing time. They told me the second time they had cancelled my reservation and had no cars available. For two days they kept telling me to call back, call a different number that no one ever answered. Everyone I spoke to was incredibly unconcerned and rude that they had left me without a car when I had reserved 10 months in advance and had called repeatedly to update them on my travel delay.
Curacao Rental was Okay but not without issues
Pros: The car and price was exactly what we expected. It was available and even though we landed late they took care of us.
Cons: Battery on the car died, however they came and repaired very quickly. The person at the desk charged for the deposit and then credited the deposit and overcharged then credited. Bill was a mess did not instill confidence however did end up being fair. When we returned the car no one was at the desk and we had to leave the key behind the desk and they charged us for the deposit then when we called found key and had to credit.
Pros: Good service
Cons: Had to work hard to change the vehicle for a working AC model
Avis has 3 car hire locations in Willemstad. Take a look at our Avis hire location map to find the best car hires near you.