Book Ace hire cars in Willemstad

Reviews for Ace in Willemstad

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car was cleanfriendly staff

shuttle from the airportgreat price

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get the carcustomer service

car insuranceeven though

5.6

Happy with rental except for drop off which was tePros:Good, comfortable car.Cons:We had to wander just out the airport to find the car representative standing 'by the tree' who took us to the Holiday Beach Hotel to collect the car. That was ok. I suggested that for drop off I came to the Holiday Beach hotel and they could run us to the airport. However I was told "No' that someone would meet me at the airport at 16:30 which was 2 hours before our flight. When we arrived for drop off at 16.30 no one was there and eventually I had to get someone to ring to get the company to come to the airport to collect the car. The car rental representative eventually turned up almost an hour late and took the keys without any explanation or apology. We were supposed to board one hour before the flight so this caused a lot of anxiety and stress as we hadn't a clue when they would be arriving.Reviewed Mar 15 2017

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4.8

Pros:The car was INCREDIBLY clean!Cons:The car was clean, but what they don't tell you is that if you get rental insurance through Kayak - ACE has their own insurance that you are "urged" to get. They will not accept other rental insurance and you would have to pay out of pocket for any charges, submit claims to the insurance, and get reimbursed. Secondly, they are very far from the airport and the station where to get picked up for the shuttle is not easily recognizable. In fact, when we arrived late due to a delayed flight, we had to find someone who worked with a different car rental company who was kind enough to try and call ACE to send a shuttle to come pick us up - - -took nearly 1 additional hour before everything was settled. Lastly, the drop-off process did not give up any closing paperwork or sign-out confirmation, which made us very uneasy. If I had to do it over again, I would just use one of the car rental agencies on site at the airport.Reviewed Apr 13 2017

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10.0

Pros:PriceReviewed Jun 6 2021

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2.0

I never got the carCons:They didn't show upReviewed Aug 28 2017

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5.2

Cheap but not greatPros:Good price, friendly staff once we finally got to the officeCons:Shuttle pick-up took a very long time from Curacao airport, shuttle car was so small we had to wait for the next pick up because our group of three would not fit along with another couple, poor signage to find the pick-up location meant we wandered around in the hot sun for quite some time, car interior pretty dirty, tires a little flatReviewed Jul 20 2017

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10.0

Perfect servicePros:Nice staff. I was even late with my drop off and the staff member waited for me. I was very appreciative of that. Pick up and drop off were both easy! Just had to find out that the location was the street next to the airport but they offer a shuttle there so it was easy to find.Reviewed Apr 25 2018

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6.0

Did not have vehicle advertisedPros:Staff was very friendly- nothing that made me rank Ace less than a five had to do with the staff - they were awesome!Cons:Ordered an automatic mini van - website said ‘Chrysler Town and Country or similar’. The 1st vehicle they brought me was an old stick shift cargo van. It was well worn and stained - and a stick shift. I showed my paperwork where I had ordered an automatic minivan and one was promptly brought over. The only problem was there were seven of us and it was a Suzuki mini van. We made it work, but it was so narrow that we were literally squished every time we went anywhere. The automatic unlock didn’t work, the usb charger didn’t work, it had very little power when going up a hill, we laughingly dubbed it the Suzuki Sloth. When it came time to return to the airport we had no choice but to hire another cab as there was zero room for luggage. Two stars for the vehicle, five stars for the staff equals a three star review. Also ‘Ace’ doesn’t seem to exist- the company we worked with had another name and they told me that Kayak just uses the name Ace, but then contracts with local companies- that’s also why Kayak doesn’t know what vehicles the local companies have. Boo.Reviewed Feb 24 2018

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7.6

Good optionPros:I want to leave a positive review because overall the experience was a good one. But the deposit on the car takes 7-10 days to reappear on my credit card and I am waiting for that time period to end- and the deposit back! Check out went fine, just waiting for the 350 now! ACE is actually called Boric, which was a little confusing at first. But great service and value.Cons:Main office is downtown and the shuttle takes a little while.Reviewed Mar 23 2017

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8.0

EasyPros:Easy & uneventful rental.Cons:LocationReviewed Jan 9 2018

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7.6

Boric. Curaçao. Read terms and conditionsPros:The staff was very friendly. Car was clean and I’m great conditionCons:I wasn’t aware I’d have to pay for an additional insurance on the island. And because I refused I had to provide a $1000 deposit. That was very unfortunate because if I knew that, I’d just buy an island insurance and not the one from the website. Please mention that to people!!!Reviewed Jun 10 2018

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7.6

Pros:Great price, good rental carCons:Pickup & dropoff was not with the other car rental agencysReviewed Jun 30 2017

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7.6

Horrible Customer ServiceCons:The woman at the customer service counter was incredibly rude. It's not called Ace Car Rental in Willemstad, Curacao it's called Baric. They asked me to purchase additional insurance even though I purchased insurance on Kayak. It's really not a great service.Reviewed Mar 14 2017

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• What is the most popular car hire from Ace in Willemstad?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Willemstad.

• How many car hire locations does Ace have in Willemstad?

  Ace has 2 car hire locations in Willemstad. Take a look at our Ace hire location map to find the best car hires near you.

• Does Ace have a car hire location at the airport: Hato Int. airport (CUR)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Hato Int. airport (CUR)?

  Yes