Pros: The drop-off was super easy and the car was clean.
Cons: A little pricey.
Pros: The car was the perfect size for my journey and belongings. Very fast and clear pick up and drop off process.
Pros: Pickup and dropoff were simple. Car was ready when I arrived.
Cons: The car seemed more like an economy vehicle than a midsize vehicle.
the car they gave me would not start. had to cancel trip
Pros: the car I finally got was good
Cons: the fact first car wouldn't start, it took six hours to get me into a different car, I had to cancel travel for that day (a day I specifically wanted to travel), they did not want to give me any credit for the fiasco. They finally offered to credit the car but the charge remains on my credit card. Very very poor service
Terrible slow at MSY pick up
Cons: Arrived at MSY around midnight on Easter Saturday night. I was eighth in line at the Avis counter. One indifferent clerk was working the line. Three people were processed in about 30 minutes. At that point I bailed and rented from Hertz instead. Cost me more than the deal I had at Avis, but I didn’t care. If Avis doesn’t care about processing customers promptly then they don’t get my business.
Cons: Terrible service and car was extremely sorry and smelled terribly.
Pros: Extensive wait to pick up my car
Cons: Car infested with roaches--not happy at all
Dirty car with soda all over windows and dash
Pros: The car made the whole trip without breaking down
Cons: Charlie and the car was dirty. You could not see through the windows at night time because of the soda all over them. Burn holes in seats and hole in the carpet on driver side floor. Overall the most uncomfortable car I've ever driven and I have to be on a 20 hour car trip with it was not good.
Pros: Staff at the front desk were friendly and helpful. Thank you for providing an excellent experience.
Cons: With multiple line ques- Avis, Budget, Payless - and staff that covered all brands, the staff did not recognize the customers in the correct order of arrival Please assign staff to specific brands to ensure fairness
Non friendly staff
Pros: Drop off was easy and fast
Cons: The staff was unfriendly and didn't offer a method of payment change at the end At pick up I was told i could change the credit card but i wasn't asked if I wanted to change and was just handed a receipt.
New Orleans Visit
Pros: The customer service representative was nice. She explained everything I needed to know and helped me on my way. I wish I could remember her name because I would thank here personally on here.
Cons: Navigation was not as user friendly as most cars.
Pros: Nice facility easy to pick the car up
Cons: The guy at the booth after I pick the call up didn't understand how to write the claims of damage on the vehicle I waited about 10 minutes for someone else to come to the booth.
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No (according to our data)