Guest reviews
Overall rating
8,0
Excellent
Based on 123 reviews
Cleanliness
8,2
Comfort
8,2
Pick-up/Drop-off
8,0
Value for money
7,5
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
28
12
4
4
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Cons: This was my first time renting a car from the airport, they were friendly and accommodating. I was super nervous, mostly because with the new COVID procedures. The only thing I wish I had done was do a little research about the whole process. I didn’t know I would just walk out to my car, I was terrified I was in the wrong car! (That was plainly marked, I just tend to doubt myself a lot) But everyone I dealt with was friendly and it really was a good experience!
review from
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6,4
Pros: The drop off was really easy. We were supposed to get a mini van and they just gave it away to someone else and tried to say the Nissan Pathfinder was com-probable to the mini van.
Cons: Having the mini van we requested or upgrading us for your mistake, not downgrading us.
review from
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8,4
Cons: Pickup was confusing. Everyone told us to go different places. Lots of back and forth.
review from
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6,8
Cons: Way too expensive for a short trip to drop off at a different location
review from
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10,0
Pros: yes
Cons: nothing everything was great
review from
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2,0
Pros: Nothng
review from
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10,0
Pros: Brand new Buick Enclave...excellent for our large group!
review from
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10,0
Pros: Quick, easy and cheap.
Cons: Weird getting to rental car return at MSY airport, but experience of renting was perfect
review from
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5,2
Cons: Being charged a full extra day for being an hour and a half late
review from
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2,0
Terrible smelly car
Pros: Nothing. Line was extremely long and took one hour to get car.
Cons: When we finally got a car it was not even close to what we reserved. We reserved a Premium car but we were told all they had was a Impala. It smelled like smoke and was dirty. They stated it was the only car they had other than a mustang or a mini van. Terrible experience!!
review from
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9,2
Comfortable, honest and clean; slightly pricey
Pros: The clean car itself. It looked and smelled new despite having higher miles than most rentals I've seen. It was also very comfortable.
Cons: The price. As noted above. Perhaps the fare for one-way hit me but for only one day I think it was slightly high.
review from
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10,0
Good overall
Pros: easy check in and out. Car was clean and new. Service was friendly.
Cons: A bit of a walk but it was not too bad.
review from
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