Cons: Be prepared to wait for unstaffed offices. Happened at pickup and dropoff. Very irrating-leave plenty of time for connections.
Pros: Picking up the car in Caen, France was easy. The Avis store is just across from the train station entrance. the process was easy, the car was great and came with the GPS upgrade. Returning was a little tricky due to the fact we had to return in the train station parking deck at Rouen, Fr. The location was not easy to find and there weren’t any Avis parking spots available. We ended up parking at the Hertz slot in the same area. We contact Avis to let them know what we did and they said it was ok. Next day I called the Rouen location but they never pick up the phone. So I finally contacted our pick up location to let them know again were the car was. The ridibwas great and the car was comfortable.
Cons: The instructions about dropping off could be a little more detailed. The fact that it’s is hard to get a hold of assistance and actually talk to the rental location in Rouen.
All in All a Really Good Rental Experience
Pros: Rental office very convenient to train station in Caen. Clearly marked with signage. Rental agent very nice and seemed to know his job. We speak French but still his excellent English was helpful and for non French speakers, would be a huge plus. Car was very nice and exactly as described. Paperwork was clear except for key return and location of return lot. The rental was expensive but comparable to other companies in Caen so cannot really complain, they all seem expensive compared to other rentals in other places. We drove the car for 2.5 days, and it was a big car by French standards, for less than 15 euros worth of diesel fuel. We have rented in Caen many times. Avis is far and away the best. It is an American company with American service standards, which helps a lot.
Cons: The car was 20 minutes late getting there and we were waiting. Also, we really wanted to take an earlier train from Paris but the rental office closes for several hours in the middle of the day. This has been the case for years. People are coming on a train from Paris that arrives around noon and you find the rental office dark and locked. There is nothing that warns you when you rent the car. We were victims of this before so knew to watch for it with Avis but it is really annoying. For the return, the instructions to return the key were to go to lost and found on platform 1. There is no platform 1. After a 10 minute search, during which the Caen train station information desk was unmanned, we asked an attendant at the hot dog stand where lost and found is and were directed to platform A. The lot to return the car is a substantial walk to the train station, which is not told either on the contract or verbally. So we walked all that distance with a lot of luggage when we could have dropped all that off ahead of the return and sent one person to this lot, not 4. The location of the return lot is VERY obscure. We had a GPS and even so found the entrance to the lot to be extremely hard to find. A map and some verbal directions instead of just an address would have been helpful. We found it but almost didn't, even though we have been there before and I recall a LOT of driving around the first time.
Limited customer service
Pros: The interior of car was comfortable. Location of car rental to train station was great
Cons: Customer service. First, I was not completely sure of the terms based on conversation at checkout. Two: after finding car on street, we noticed Big ding on front right corner and several scratches on side panel. Agent was not aware. Three: returning car to lot and turning in keys to information person at train station did not seem like a good business.
How to cancel!
Cons: I had miscalculated the dates, so, wanted to delay by a week. I could not cancel on line. I tried by email, but the given email kept being rejected. Eventually I called my phone and canceled. Not very convenient. I had canceled hotels before thru kyak and that was much easier.
Pros: Ease of processing Location of office
Cons: Hours of operation of agency
Mini (Fiat 500 or similar) is the most frequently booked car hire type from Avis in Caen.
Avis has 3 car hire locations in Caen. Take a look at our Avis hire location map to find the best car hires near you.