Guest reviews
Overall rating
7,6
Good
Based on 41 reviews
Cleanliness
7,7
Comfort
7,6
Pick-up/Drop-off
7,6
Value for money
7,9
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
15
9
5
2
3
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8,0
Cons: Car was dirty and worn. We did not know what to do when returning the car because Alamo was not open.
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3,6
Pros: The staff was ok
Cons: A better car that functions better
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8,0
Pros: The staff was great
Cons: Can't think of anything.
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7,6
Pros: Staff fast and friendly...
Cons: The car's interior had definitely seen better days... Lot's of salt water stains on the seats from people siting in wet suits. But it got us around just fine...
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10,0
Pros: Excellent experience. Pleasant, efficient, professional staff, nice car. Honest, hassle-free experience.
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3,2
Cons: The air conditioning didn’t work. The front passenger door had no inside handle as it was broken off. 3 of the 4 corners of the vehicle reflected damage. The rear trunk/hatch was missing its trim.
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9,2
Cons: A little faster check out and check in would be better
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6,8
Pros: Good price for rental. Nice staff.
Cons: Yes, it was a cheap rental. But the car was in very poor condition. Rental car had close to 50,000 miles and pre-existing damage all over, and had that nasty used car smell. I understand you get what you pay for, but when I booked an compact class still expected to have a little bit better quality.
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5,6
Pros: Staff Friendly and Helpful. Drop off easy.
Cons: During Pick the the branch did not have a copy of the insurance policy for review which I would have expected
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2,0
Pros: Nothing. They told me I didn’t have a reservation. I won’t book a car on kayak again.
Cons: Honor my reservation
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6,4
Pros: The location is easy to walk to from the airport.
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2,0
Worst rental place DO NOT GO HERE
Pros: Nothing
Cons: Waited One hour in line there were 4 ppl ahead of me they did not care the agents servicing the customers were so slow We had a reservation we ended up walking next door to Avis and in 10 min walked out with our rental . The girl at Avis told us yes there is always long lines and ppl walk away like we did for some reason they are very slow there
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