Good to know
|Distance to city centre||3,7 km|
|Distance to airport||87,9 km|
|"Good food and good service."||(in 29 reviews)|
|"Nice beach,well maintained grounds,friendly staff."||(in 8 reviews)|
|"The beach was immaculate!"||(in 16 reviews)|
|"The room was not clean to my standards."||(in 6 reviews)|
|"Booking.com failed to provide the airport shuttle as contracted."||(in 4 reviews)|
|"Not enough places to get wifi"||(in 6 reviews)|
Time of year
Show reviews that mention
|airport shuttle||in 9 reviews|
|customer interaction||in 3 reviews|
|deux||in 1 review|
|excellent staff||in 45 reviews|
|free parking||in 17 reviews|
|free wifi||in 15 reviews|
|good food||in 59 reviews|
|good thing||in 14 reviews|
|great place||in 5 reviews|
|great room||in 21 reviews|
|groomed||in 4 reviews|
|hot water||in 13 reviews|
|inclusive resort||in 22 reviews|
|plenty beach chairs||in 26 reviews|
|pool or the beach||in 29 reviews|
|seaweed||in 5 reviews|
|shower has no water||in 11 reviews|
|slave||in 3 reviews|
location was nice
the staff are rude and don't really care about the guest. The roll their eyes when you ask for something and just want to hurry you up. The restaurants are always booked on high season. The mini bar only has a few drinks but if you need more that day the hotel will charge you (thought it was all inclusive) The beach is Rocky and gets packed real fast. The food is not that good and is missing the Mexican style flavors.
The only plus is the nice beach the hotel has, however that is also over crowded with not enough sun beds.
Starting with the check-in, we had an absolutely horrible experience at Grand Bahia Principe Tulum. Poorly trained, rude and unhelpful staff (except for David - the manager at Reception), severely under resourced facility, very aged and dirty rooms (cockroaches roaming around) with paper thin walls (loud residents drunk chanting at 3 am in the morning), horrible buffet food catering to fast-food loving clientele are only a few examples. There are 9 restaurants in the complex but we were allowed to book only 4 restaurants for our 9 night stay. We had to ask for special food for our 4 year-old as the buffet food was inedible. The hotel charges you in advance for the entire stay and refuses to pay if you check out early. We tried to get our money back but Bahia Principe Group wouldn’t even bother to respond to our emails and messages sent. We eventually decided to burn the money and stay at a proper boutique hotel in Tulum for a night and move back to a Cancún to spend the last couple of days at a proper 5-star hotel. If you are paying $150 a night (we paid an outrageous $450 a night), that is already expensive for this place, anything more would be bad value for money.
Overall location is great. Food is awesome. Very safe and family friendly.
Check-in Process, need additional shows and events. The Gym was below average.
The food was not good at all.
Location was great. Staff were very friendly.
There was an issue with my reservation. Which ment i had to pay a deposit for the first night until the issue was solved. And i still have not recieved my refund. Rooms were nice, very spacious. However the pillows had a very bad odor.
The Grand Bahia Principe Tulum offers a total of 978 rooms in an all-inclusive atmosphere in beautiful Mexico. Guests can enjoy access to several restaurants, attractions, and activities for a single price to save money and have an excellent vacation. There are several attractions for children including a water park, Bahia Scout Program, and babysitting services for parents.
The rooms at Grand Bahia Principe Tulum offer full-size or king beds and offer beautiful views of the sea, pools, and tropical gardens. Every room is equipped with a flat screen television with satellite cable, bathroom amenities, direct telephone, and a minibar. Guests can also enjoy the numerous pools on site and several sports like basketball, boogie board, and volleyball. Beach umbrellas, towel service, and lounge chairs are provided for visiting guests.
Guests who want to spend their entire vacation at the hotel can easily do so with two different restaurants available as part of the all-inclusive package. Beach Restaurants offers meals and drinks, while Yucatan Restaurant is an upscale restaurant with a formal dress code with food for all taste. There are also several other restaurants available serving Mexican cuisine, Brazilian grilled meat, gourmet meals, Mediterranean, Japanese, Peruvian, and Italian cuisine.
Grand Bahia Principe Tulum also has tons for guests to do from enjoying the sun on the pool deck to playing 36 holes of golf, meeting dolphins, dancing under the stars, or spending time at a black jack table. Every day has something new for guests to enjoy while staying at the hotel.
based on 8 191 reviews
Things to know
- Pleasant hotel grounds
- Friendly atmosphere
- Great menu
- Recreation staff is nice
Policies vary by room type and provider.
FAQs when booking at Bahia Principe Grand Tulum
Where is Bahia Principe Grand Tulum located?
Bahia Principe Grand Tulum is located at Crta Chetumal - Cancun Km 250, 3,7 km from the centre of Akumal. Riviera Maya Golf Club is the closest landmark to Bahia Principe Grand Tulum.
When is check-in time and check-out time at Bahia Principe Grand Tulum?
Check-in time is 15:00 and check-out time is 12:00 at Bahia Principe Grand Tulum.
Does Bahia Principe Grand Tulum offer free Wi-Fi?
No, Bahia Principe Grand Tulum does not offer free Wi-Fi.
Does Bahia Principe Grand Tulum offer free parking?
Yes, Bahia Principe Grand Tulum offers free parking.
Does Bahia Principe Grand Tulum offer free airport shuttle service?
No, Bahia Principe Grand Tulum does not offer free airport shuttle service.
How far is Bahia Principe Grand Tulum from the airport?
Bahia Principe Grand Tulum is 44,7 km from Cozumel. Bahia Principe Grand Tulum is 87,9 km from Cancun.
Can you bring pets to Bahia Principe Grand Tulum?
No, pets are not allowed at Bahia Principe Grand Tulum.
Does Bahia Principe Grand Tulum have a pool?
Yes, Bahia Principe Grand Tulum has a pool on-site.
Reviews about Bahia Principe Grand Tulum
Most popular landmarks
- Riviera Maya Golf Club 0,5 km
- Aktun Chen 0,5 km
- Akumal Beach 3,5 km
- Hekab Be Biblioteca 3,6 km
- Akumal Ecological Center 3,7 km
- Xcacel Beach 3,8 km