Guest reviews
Overall rating
6,6
Good
Based on 144 reviews
Cleanliness
5,5
Comfort
5,5
Pick-up/Drop-off
5,6
Value for money
5,6
Pros
"Fast, friendly service; great value!"
(in 34 reviews)
"Price and service were great."
(in 14 reviews)
"Very friendly staff, super easy dropoff."
(in 86 reviews)
Cons
"This was a horrible experience."
(in 14 reviews)
"It took a very long time."
(in 43 reviews)
"Really poor customer service"
(in 13 reviews)
Recent reviews
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Find reviews that mention:
customer service
airport shuttle
unlimited miles
great price
great value
friendly staff
rental place
pick up from airport
good experience
took a long
service was great
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2,0
No cars available!
Pros: Getting out of there!
Cons: We drove 40 miles to this location because we couldn’t find a seven passenger vehicle available anywhere else. Upon arrival they informed us that they had no vehicles available, and weren’t sure when they would be available. We waited for about 20 minutes before leaving and going to try our luck at the airport, because we were on a time crunch. There were two other couples in the same situation as us. All three waiting for vehicles. The staff were unhelpful and seemed frantic; not the service i was hoping for after a 40 mile drive!
review from
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2,0
Slow
Pros: They took too long to show up. I hope my money has been returned. I rented from some other agency.
review from
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2,0
Phone out of order!! :(
Pros: Cancelled reservation — was a nightmare
Cons: The rental is offsite, not at the rental counter. You are suppose to call a number for them to send a van to pick you up, but the number was out of order. That wasn’t a good sign, so we cancelled the reservation.
review from
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2,0
Poor Service Poor Value Pressure sale for extra insurance
Pros: Van was OK
Cons: It appears I was over charge from initial prepayment to Carrentals,com. I was also pressured to buy extra insurance. I will need to call AVR and have them explain final billing to me. Some of the line item charges look to be duplicate. I will not used these guys again.
review from
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4,0
Mediocre Service, Thanks AVR
Pros: The car was great to use until the very end.
Cons: Price wasn't accurate. Many fees were taken from deposit. Would've been better off with a taxi, if that were possible.
review from
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2,0
Cons: We we charged three times what we we quoted and did not receive a notice of the charges until the return of the vehicle. We were quoted $350 and charged over $900.00. We I called to inquiry about these outrageous charges, my phone calls were not returned. Plus the back seats had a strong odor of urine! Avoid these unethical people at all costs!
review from
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10,0
Great service
Pros: Very smooth and clean..
review from
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8,0
Pros: The cost of the minivan was significantly cheaper than with any on site airport rentals. The staff was friendly and got my family safely to and from the airport. When we were returning the van we got caught in some traffic and therefore got to the rental site later than I wanted. The employee took us to the airport and then processed our paperwork and emailed me the receipt to eliminate some of my stress about running late.
Cons: The wrong phone number was listed on our reservation to call for a pick up. And it took the driver a bit longer to pick us up from the airport than we were told. Also it's a bit odd to be picked up in an unmarked vehicle. Our rental van was clean enough. Outside washed and inside vacuumed but the cup holder and cubbies were kind of gross. They could have used a little attention. The info provided to me in my confirmation email was very minimal. I googled the company because of the wrong number being listed and spoke with someone directly to get all the information. Over all I would use this company again to save big bucks on my rental.
review from
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2,0
No cars available!
Pros: Getting out of there!
Cons: We drove 40 miles to this location because we couldn’t find a seven passenger vehicle available anywhere else. Upon arrival they informed us that they had no vehicles available, and weren’t sure when they would be available. We waited for about 20 minutes before leaving and going to try our luck at the airport, because we were on a time crunch. There were two other couples in the same situation as us. All three waiting for vehicles. The staff were unhelpful and seemed frantic; not the service i was hoping for after a 40 mile drive!
review from
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2,0
Slow
Pros: They took too long to show up. I hope my money has been returned. I rented from some other agency.
review from
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2,0
Phone out of order!! :(
Pros: Cancelled reservation — was a nightmare
Cons: The rental is offsite, not at the rental counter. You are suppose to call a number for them to send a van to pick you up, but the number was out of order. That wasn’t a good sign, so we cancelled the reservation.
review from
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2,0
Poor Service Poor Value Pressure sale for extra insurance
Pros: Van was OK
Cons: It appears I was over charge from initial prepayment to Carrentals,com. I was also pressured to buy extra insurance. I will need to call AVR and have them explain final billing to me. Some of the line item charges look to be duplicate. I will not used these guys again.
review from
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4,0
Mediocre Service, Thanks AVR
Pros: The car was great to use until the very end.
Cons: Price wasn't accurate. Many fees were taken from deposit. Would've been better off with a taxi, if that were possible.
review from
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2,0
Cons: We we charged three times what we we quoted and did not receive a notice of the charges until the return of the vehicle. We were quoted $350 and charged over $900.00. We I called to inquiry about these outrageous charges, my phone calls were not returned. Plus the back seats had a strong odor of urine! Avoid these unethical people at all costs!
review from
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Where can I find Airport Van hire cars in Sacramento?
731 North Market Blvd Unit W, Airport Van car hire
Address
731 North Market Blvd Unit WPhone
916-913-8233FAQs about hiring a car from Airport Van in Sacramento
How many car hire locations does Airport Van have in Sacramento?
Airport Van has 1 car hire location in Sacramento. Take a look at our Airport Van hire location map to find the best car hires near you.
Does Airport Van have a car hire location at the airport: San Francisco Airport (SFO)?
No (according to our data)
Does Airport Van offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
No (according to our data)