Good to know
|Distance to city centre||0,4 km|
|Nearest airport||Heraklion N. Kazantzakis Apt.|
|Distance to airport||51,9 km|
|"Very good location with a"||(in 35 reviews)|
|"excelant value for money."||(in 35 reviews)|
|"good value good food good position."||(in 11 reviews)|
|"The staff on front desk were rude, no receipt given, made to pay cash!"||(in 9 reviews)|
|"Noisy air conditioning."||(in 8 reviews)|
Time of year
Show reviews that mention
|air conditioning||in 13 reviews|
|bit old||in 10 reviews|
|broken elevator||in 3 reviews|
|central location||in 50 reviews|
|close to the beach||in 16 reviews|
|food good||in 22 reviews|
|gong||in 3 reviews|
|good breakfast||in 6 reviews|
|main building||in 6 reviews|
|open bar||in 8 reviews|
|plenty of choices||in 4 reviews|
|room was clean||in 7 reviews|
|staff are very friendly||in 49 reviews|
|staff on front desk were rude||in 9 reviews|
|value for money||in 48 reviews|
Very very BAD hotel ! This hotel doesn't deserve 4 stars ! The location wasn't good and the welcome was absolutly not friendly. The staff were not welcoming. At the check-in, the receptionist let us wait our room at the desk without explaining us why we were waiting. We had to pay directly the room at the check-in. If we wanted a safe in the room, we should have paid 3€ per day ! The room was dirty and old : there were stains on the floor, the room was dark, there were ants in the bathroom, the lighting in the bathroom seemed like if we were in an hospital, the shower closed with an old curtain and the hairdryer was broken. The view was very bad, from the balcony we were able to see everything in the neighbor of the building opposite. There was only one plug in the room. We ask at the receptionist if it was possible to change room, he tell us that we should ask the day after. So we're coming back and we ask again, that time the receptionnist tell us that it will be possible but in two days... For the dinner it was a buffet. The waiters wasn't kind and they were having fun with each others, they doesn't wait that we finish eating to take the plates off. The food wasn't good at all ! At the breakfast it was exactly the same and there was a fly on the yogurt.. Finally, we've decided to change hotel. We booked for 4 nights but we stayed only one night. First that we leaved, the receptionist manager came so that we can explain the situation. and coincidentally... she found us another room. But in any case, we left. We paid all the price, she just refunded the tourist tax. I don't recommend this hotel, run away this establishment !
It is my 5th stay during the Summer Holidays at Santa Marina Hotel. I would not come back that the proprerty does not meet my expectations. Food is very good and various.
The hotel should make some changes in order to correspond properly to the published official rates of services ( a slight reduction) and to be more up to date.
Buffet meals were good. The beds and room was comfortable.
The shower was broken but could be used, though not easily.
Excellent food good staff pleasant experience
nothing particularly apart form location
With a stay at Santa Marina Hotel, you'll be centrally located in Agios Nikolaos, just a 5-minute walk from Lake Voulismeni and 9 minutes by foot from Port of Agios Nikolaos. Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Limited parking is available onsite.
based on 967 reviews
Things to know
- Friendly service
Policies vary by room type and provider.
Reviews about Santa Marina Hotel
Most popular landmarks
- Lake Voulismeni 0,6 km
- Port of Agios Nikolaos 0,7 km
- Agios Nikolaos Archaeological Museum 0,9 km
|Heraklion N. Kazantzakis Apt.||51,9 km|