Guest reviews
Overall rating
3,1
Mediocre
Based on 4 reviews
Cleanliness
3,5
Comfort
4,0
Pick-up/Drop-off
3,0
Value for money
3,0
Pros
"The staff was friendly."
(in 396 reviews)
"good price when booked online ."
(in 286 reviews)
"The shuttle experience was great."
(in 304 reviews)
Cons
"The booked car was not available."
(in 819 reviews)
"Worst customer service ever."
(in 93 reviews)
"Car was dirty and smelled on inside."
(in 842 reviews)
Recent reviews
Traveller rating
0
0
1
0
2
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2,0
Warning!!! They all try to steal your money!
Pros: Nothing!
Cons: We got there at 3pm and it took the lady workin there one hour to help one customer that was as ahead of us. Our reservation was for a small suv that was going to be $100 for 4 days. They wanted to charge us $330 for insurance!!! Price Paine had the insurance at $40 for silk covage and they did not except that price. They also did the same thing to the cuspmter in front of us. We ended up renting with hertz for $120 for the same car with full insurance.
review from
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5,2
Pros: Price quoted on your site wildly misleading. I was quoted as 58 dollars turned out to be 350' I'll never ever trust your site hideous insurance of @ 50 a day not mentioned. Car and staff at LAP was fine but false quote is a scam. Furious really
review from
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2,0
Cons: we reserved a car for 2 days in La Paz BCS, Mexico. when we checked in at ACE rentals there was no car available due to high demand during the Holy Week. We tried to get our money back but did not succeed. Calling Europe from mexico is not so simple with restricted cell phones.
review from