Al Maha Arjaan By Rotana

Have been a regular customer of the hotel, and like the property because of its prime location. The rooms are neatly decorated and well maintained for a comfortable stay.

It was very unexpected behavior from Valet Parking Staff, Reception Staff. I was with family and had to adjust my baby in the car seat but the valet guy had got some other car to be parked in my place and was continuously honking me to leave soon. It missed at the customer service values promised by the hotel. Earlier the same guy had intervened when a bell boy was trying to help my wife with luggage as she was holding the baby and luggage both. He shouted at the guy to attend the new check in guests as we were to leave the hotel. That shows they hardly bother about the guests leaving the property, again missing the customer service promised. During check out i had requested the reception to provide me a bell boy so that i can leave the hotel as my family was already in reception, they made me wait for half n hour and still no one turned up, i had to bring all the luggage by myself in life to reception. This wasnt the comfort i was promised at hotel. Never expected this from such known chain of hotels.