|"Staff were amazing !"||(in 23 reviews)|
|"The staff and facilities were excellent."||(in 2 reviews)|
|"Breakfast was great !"||(in 11 reviews)|
|"Very poor wifi and hard beds"||(in 3 reviews)|
|""Not detailed cleaning, beds not done like day one.""||(in 1 review)|
|"Seems like a trivial complaint but it was so important"||(in 1 review)|
|friendly staff||in 68 reviews|
|view was beautiful||in 53 reviews|
|maker in room||in 41 reviews|
|great location||in 40 reviews|
|breakfast was included||in 36 reviews|
|restaurant is great||in 25 reviews|
|clean rooms||in 23 reviews|
|lots of stairs||in 14 reviews|
|spend the money||in 12 reviews|
|uncomfortable bed||in 9 reviews|
|close to everything||in 7 reviews|
|room was spacious||in 7 reviews|
|irma||in 6 reviews|
|lounge chairs||in 6 reviews|
|service was great||in 5 reviews|
|detailed cleaning||in 3 reviews|
|trivial complaint||in 3 reviews|
|increase in rates||in 2 reviews|
small fridge in rooms would have made things more enjoyable
Great location with deferred maintenance
You can walk to the beach, town and restaurants. The view was beautiful. The staff was friendly and professional.
The hotel needs a facelift. My air conditioner quit and I had to move to another room. One day only hot water in the shower. Hair dryer smelled like it was on the verge of burning up. All problems handled promptly, but should not be happening. Everything a little dated.
If you book with online, they will stick you in a
The staff is fantastic, professional and so friendly. And the place is well run, no complaints there. Good food too!
Ok, so I get it, people booking through aggregators are not their ideal customer, so no wonder they put you in their worst room. But I can still review them based on that room, which honestly, no one should ever be put in, AC compressors running all night long on the other side of the wall. The room we were moved to the next day after complaining was better, but still quite noisy (laundry starts up at 8am). If you like quiet, this is not the place for you, unless you can get one of their better rooms. Cleanliness was to mexican standards. No problem for me, I'm used to it, but in my opinion quite shoddy for the price paid, I would expect resort level spit and shine for 77 bucks USD a night.
Location and staff
Hotel Irma is located in La Madera Beach, situated on a cliff overlooking Zihuatanejo Bay with beautiful ocean views available from most guest rooms and other areas of the hotel. This 4-star property offers 69 guest rooms, offering the choice of standard or sea views. The hotel also features an outdoor terrace with two swimming pools and a bar for guest enjoyment, which overlooks the ocean and provides access to the beach. Playa La Madera is also just minutes from the property and guests can walk to Kioto Plaza, Municipal Market, and the Archaeological Museum of the Great Coast.
Hotel Irma offers limited free parking for guests. Laundry service, medical services, and babysitting are all available for a fee. The hotel also has a spa area with a jacuzzi and relaxation spaces, as well as a gift shop and boutique. Complimentary WiFi is available in public areas and the hotel provides currency exchange and fax and copy services. This beachfront hotel has its own restaurant for guest dining and breakfast is available. The front desk is open 24 hours for reception and other guest needs.
This is a non-smoking property that does not allow pets. Room service is provided during limited hours and the hotel also offers sightseeing services, including tour and ticket assistance. All of the guest rooms feature air conditioning, blackout curtains, premium bedding, cable TV, complimentary bottled water, and a private bathroom with a shower and complimentary designer toiletries. Accessible rooms are not available at this hotel.
based on 209 reviews
Policies vary by room type and provider.
Hotel Irma is located at Playa La Madera, Sin, 0,4 km from the centre of Zihuatanejo. La Madera Beach is the closest landmark to Hotel Irma.
Check-in time is 15:00 and check-out time is 12:00 at Hotel Irma.
Yes, Hotel Irma offers free Wi-Fi.
Yes, Hotel Irma offers free parking.
No, Hotel Irma does not offer free airport shuttle service.
Hotel Irma is 10,6 km from Ixtapa Ixtapa-Zihuatanejo Intl. Hotel Irma is 76,4 km from Lazaro Cardenas.
Yes, Hotel Irma has a pool on-site.