Good to know
Distance to city centre
Distance to airport
|"Delicious, generous breakfast and dinner."||(in 12 reviews)|
|"Comfortable, clean room with marvellous view."||(in 16 reviews)|
|"The location and view were unparalleled."||(in 31 reviews)|
Time of year
Show reviews that mention
Good staff, super location, amazing views, super breakfast
Need to improve dinner quality, the taste could be better
When I arrived at the hotel, I was welcomed by Georgi (I don't know if I wrote the name properly, sorry). He is a STAR! Such a lovely and warm person! A big smile on his face, very friendly, he explained everything to me. I felt really happy. But then everything was destroyed by the manager, waitress, Asian receptionist. I have to say that my room was spotless. Everything was very clean, the room was spacious with a modern bathroom. The location is fantastic. Especially when you stay in the rooms, which offer a view of the beautiful Matterhorn.
3 hours after the check in the manager knocked at my door and asked me if I could change my room. She told me that I am staying only one night and other guests are staying for one week and they would have to change their room after 1 night. The hotel made a mistake with their booking. I am very sorry - just because I am staying one night at the hotel makes me a worse guest? And I can just pack my things and move to another room? That day I flew to Zurich early in the morning, then I took a train to Zermatt (3 hours) and I was extremely tired. When I informed the manager that I will stay in my room, she said: "OK, I will tell other guests that you don't want to change the room". Whose fault was it? Mine? No. But the blame was put on me. I didn't feel well at all. Dinner was included in the price but the starter was really awful. I would prefer to pay more and have a la carte menu and not a set menu. You can choose main course out of 3 dishes: meat, fish, vegeterian. Not many options. I have to say that service at dinner time was really poor. After the main course a waitress brought a dessert together with a bill. I didn't ask for the bill but it was brought by her. I ate some pudding, I signed the bill, but the waitress didn't appear to take my plate and the bill. I find it really inappropriate. Moreover, my glass had a chip and a very sharp edge. I advise the staff to pay attention to details. When I wanted to check out, there was an Asian receptionist. I received the bill for my stay and the price was 160CHF higher than I was supposed to pay. I told her about the mistake, she changed it but no "sorry" from her. Pretty cold attitude towards guests.
We've skied at the level of 2600-3100, there is a variety of pistes up there with incredible snow.
The location of Riffelhaus is unbeatable if you are looking to immerse yourself in nature. We went in late February and it was wonderful to be able to ski in and ski out with ease. The views from the hotel are unreal, worth staying here for the view alone! The hotel rooms are clean and newly renovated, and the spa is absolutely fabulous. There were many small details that made our stay even better such as a room for ski gear and boot warmers so that you start every day with clean, dry gear! Breakfast is included and has lovely selection of coffee, tea, cheeses, and breads. The four course dinner is also superb with fabulous presentation. The hotel is on the mountain, and there is no access to the hotel in the evening hours, and we loved how secluded it was. The staff is incredibly friendly and attentive, they answered all questions and accommodated all requests. I cannot wait to return to the Riffelhaus in coming years to ski and hike in the summer months!
Dinner is very similar every day, hard to have that dinner 7 night on the row.
When you stay at Riffelhaus 1853 in Zermatt, you'll be in the mountains, just steps from Matterhorn Ski Paradise and a 1-minute drive from Zermatt-Furi Gondola. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.
based on 643 reviews
Things to know
- Friendly service
- Great view
- Nice sauna
- Great menu
Policies vary by room type and provider.
FAQs when booking at Riffelhaus 1853
Where is Riffelhaus 1853 located?
When is check-in time and check-out time at Riffelhaus 1853?
Does Riffelhaus 1853 offer free Wi-Fi?
Does Riffelhaus 1853 offer free parking?
Does Riffelhaus 1853 offer free airport shuttle service?
How far is Riffelhaus 1853 from the airport?
Can you bring pets to Riffelhaus 1853?
Does Riffelhaus 1853 have a pool?
Reviews about Riffelhaus 1853
Most popular landmarks
- Gornerschlucht 2,1 km
- Gornergrat 2,5 km
- Sunnegga Ski Resort 2,9 km
- Matterhorn Museum 3 km
- Zermatt-Matterhorn Ski Resort 3,6 km
- Zermatt Railway Station 3,6 km
|Milan Malpensa||85,6 km|
|Turin Citta Di Torino||88,4 km|