The Principal York

Station Road, York, YO24 1AA, United Kingdom
+44 190 465 3681

Cheapest
rate per night

8,5

Excellent
based on 5 524 reviews
The Principal York - York, England, United Kingdom
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Expedia R1 918
Agoda.com R2 329
Hotels.com R2 350
Expedia
Agoda.com
Hotels.com

Good to know

Distance to city centre 0,7 km
Location rating 9,0
Nearest airport Leeds/Bradford
Distance to airport 38,6 km

Rooms

Check-in
Check-out

Double rooms

R2 519+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R2 519 per night
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Unknown
R2 688 per night
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Unknown
R2 700 per night

Superior rooms

R3 387+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R3 387 per night
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Unknown
R4 770 per night

Reviews

Pros

Cons

Traveller rating

859
275
97
11
0

Time of year

Traveller type

Show reviews that mention

+
air conditioning in 98 reviews
beautiful hotel in 543 reviews
car park in 60 reviews
centre of york in 133 reviews
excellent breakfast in 65 reviews
free upgrade in 11 reviews
fresh milk in 33 reviews
great location in 412 reviews
public areas in 28 reviews
room service in 106 reviews
room was very small in 656 reviews
sidings in 14 reviews
staff were very friendly in 671 reviews
train station in 54 reviews
tuck in 37 reviews
  • Mediocre
    Sep 2019
    3,8

    The common areas look really grand.

    A four star price for a two star room... Not worth it. We were sold on the look of the lobby, shared spaces and strong overall rating. This was the only thing that did not dissapoint. After that it all went downhill however. We got a room at the end of the building without wifi. The walk towards it was through a dark corridor (there is hardly daylight) with dirty and stained carpets. The room was very damp and small (12m2) and was just 30mtr from the train tracks. The diesel locs made sure you couldnt really get a good night sleep. We wanted to order roomservice, but reception was not answering the phone and when they finally did - after three unsuccesful attempts- our call had to be forwarded. Overal sense tgat I got was that they really dont care about you unless you have one of the more expensive rooms.

  • Excellent
    Sep 2019
    10,0

    Very nice to be able to step off the train and into the hotel. Enjoyed having a small living room separate from the bedroom. Very quiet.

    Had to unplug one lamp in the living room, because there was no switch on it.

  • Mediocre
    Sep 2019
    3,0

    (Had to include this because they would not let me right everything in the what didn't you like) My mother and I booked this as a weekend trip, we picked one of the Annex room - to me this means a room with a sloped ceiling. When I arrived at the hotel, turns out the Annexed means in a completely different building, this was a huge let down as the reason we had picked the hotel was because of the beautiful building. To get to this building we had to go underground and pass all the staff kitchens, there was an odd smell down there and it made us feel like we were 'hidden', I though it was a bit deceiving. The room was facing the rail station, meaning that whenever a train passed by the room would shake a bit. The room though was more spacious, but our spirits were low as we felt like we were staying at a holiday in rather than a fancy hotel. We came back to the room after exploring, there was a smell of sewage in the room, we could barely open the window. Then we had to get staff to come and help us turn on the heating. The next morning when we were ready to shower, the water pressure was absolutely dismal. When we tried to call there was no answer, no answer the 5 times we tried to call, I shudder to think what would've happened if we were in a state of emergency. I went down and decided to speak with the duty manager, I explained to Sarah the situation. I did not feel heard at all, she kept on making excuses and justifying, there was not one 'I apologize' or 'I'm sorry for your discomfort' etc. Just excused.

    She offered for us to shower in a different room - this was perplexing, as if we were going to take our suitcases all over the hotel to a room that we weren't even staying in. I then asked if we could move rooms (what should've been offered initially) she reluctantly agreed and showed me a room with two twin bed in the 'main house' and told me that we would've had to pay more for these rooms, it felt like a joke, the room was minuscule, I reluctantly agreed to this room. I then asked her to include complementary breakfast as a gesture of good will, she then responded 'you can either have the room or breakfast, not both'. When I returned to the original room frustrated, I called back the duty manager and told her that we are going to leave the hotel as we had lost faith and wanted our money back. She agreed to reimburse use for the first night stay, provide us with a room change, and with breakfast. We were happy with the result but honestly I felt emotionally drained from the whole experience. We were only staying at the hotel two nights and then were faced with a rude duty manager who felt like she was doing us a favour. When you book these kind of hotels you expect a certain level of service and though the staff was nice and polite I found the manager to be hostile and filled with excuses, not a good standard for such a hotel. The rest of our stay was fine but I definitely wont be returning to this place, which is a shame because the hotel is extremely beautiful and well situated.

  • Excellent
    Sep 2019
    10,0

    Beautiful looking with character

    Nothing

  • Good
    Sep 2019
    8,0

    we didn't eat at the hotel, the accommodation was fine and the staff very helpful. the location was just a short walk away from the town centre so couldn't have been better.

    I would have liked a bath in the room

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About

Overview

The Principal York, steps from the train station, is the perfect base from which to discover the historic city of York. Blending the grandeur of late-Victorian architecture with the comforts of modern travel, Principal York offers its guests the warmest welcome this side of the Pennines. Award-winning interior architects Goddard Littlefair have refurbished and restored the hotel’s rooms and public spaces to create 155 elegant, comfortable bedrooms and suites in balanced, neutral tones that offer more than just a place to sleep. Free, superfast Wi-Fi with a maximum bandwidth of 100Mb is available throughout the hotel and if you decide to visit us by car, the hotel provides a car park for guests’ use at a charge of £15 for 24 hours.

InterContinental

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,5 Excellent

based on 5 524 reviews

9,4

WiFi

9,0

Location

4,5

Comfort

4,1

Value

Things to know

  • Nice building
  • Train station is close

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
Business centre
Internet
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Hot tub
Indoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
24-hour front desk
Safe
Sauna
Designated smoking area
Storage available
Terrace/Patio
Lift
Laundry facilities
Hairdryer
Pets not allowed
Parking (surcharge)
Steam room
Wedding services
Currency exchange on-site

Photos

The Principal York - York - Building All photos (35)
The Principal York - York - Banquet hall Banquets (1)
The Principal York - York - Bar Bar (1)
The Principal York - York - Bathroom Bathroom (2)
The Principal York - York - Bedroom Bedroom (12)

Location

Most popular landmarks

  • Church of the Holy Trinity 302 m
  • York National Railway Museum 358 m
  • York Guildhall 0,4 km
  • Yorkshire Museum 0,5 km
  • Mansion House 0,5 km
  • York Theatre Royal 0,6 km

Getting around

Leeds/Bradford 38,6 km
Doncaster Sheffield 53,4 km
York 68 m
York Poppleton 4,2 km

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