Good to know
|Distance to city centre||0,7 km|
|Distance to airport||38,6 km|
|"Beautiful hotel, stunning public area."||(in 352 reviews)|
|"Lounge areas are absolutely beautiful."||(in 17 reviews)|
|"Excellent location and beautiful hotel."||(in 314 reviews)|
|"The breakfast service was very poor."||(in 29 reviews)|
|"Room so stuffy with no air conditioning."||(in 52 reviews)|
Time of year
Show reviews that mention
|air conditioning||in 98 reviews|
|beautiful hotel||in 543 reviews|
|car park||in 60 reviews|
|centre of york||in 133 reviews|
|excellent breakfast||in 65 reviews|
|free upgrade||in 11 reviews|
|fresh milk||in 33 reviews|
|great location||in 412 reviews|
|public areas||in 28 reviews|
|room service||in 106 reviews|
|room was very small||in 656 reviews|
|sidings||in 14 reviews|
|staff were very friendly||in 671 reviews|
|train station||in 54 reviews|
|tuck||in 37 reviews|
The common areas look really grand.
A four star price for a two star room... Not worth it. We were sold on the look of the lobby, shared spaces and strong overall rating. This was the only thing that did not dissapoint. After that it all went downhill however. We got a room at the end of the building without wifi. The walk towards it was through a dark corridor (there is hardly daylight) with dirty and stained carpets. The room was very damp and small (12m2) and was just 30mtr from the train tracks. The diesel locs made sure you couldnt really get a good night sleep. We wanted to order roomservice, but reception was not answering the phone and when they finally did - after three unsuccesful attempts- our call had to be forwarded. Overal sense tgat I got was that they really dont care about you unless you have one of the more expensive rooms.
Very nice to be able to step off the train and into the hotel. Enjoyed having a small living room separate from the bedroom. Very quiet.
Had to unplug one lamp in the living room, because there was no switch on it.
(Had to include this because they would not let me right everything in the what didn't you like) My mother and I booked this as a weekend trip, we picked one of the Annex room - to me this means a room with a sloped ceiling. When I arrived at the hotel, turns out the Annexed means in a completely different building, this was a huge let down as the reason we had picked the hotel was because of the beautiful building. To get to this building we had to go underground and pass all the staff kitchens, there was an odd smell down there and it made us feel like we were 'hidden', I though it was a bit deceiving. The room was facing the rail station, meaning that whenever a train passed by the room would shake a bit. The room though was more spacious, but our spirits were low as we felt like we were staying at a holiday in rather than a fancy hotel. We came back to the room after exploring, there was a smell of sewage in the room, we could barely open the window. Then we had to get staff to come and help us turn on the heating. The next morning when we were ready to shower, the water pressure was absolutely dismal. When we tried to call there was no answer, no answer the 5 times we tried to call, I shudder to think what would've happened if we were in a state of emergency. I went down and decided to speak with the duty manager, I explained to Sarah the situation. I did not feel heard at all, she kept on making excuses and justifying, there was not one 'I apologize' or 'I'm sorry for your discomfort' etc. Just excused.
She offered for us to shower in a different room - this was perplexing, as if we were going to take our suitcases all over the hotel to a room that we weren't even staying in. I then asked if we could move rooms (what should've been offered initially) she reluctantly agreed and showed me a room with two twin bed in the 'main house' and told me that we would've had to pay more for these rooms, it felt like a joke, the room was minuscule, I reluctantly agreed to this room. I then asked her to include complementary breakfast as a gesture of good will, she then responded 'you can either have the room or breakfast, not both'. When I returned to the original room frustrated, I called back the duty manager and told her that we are going to leave the hotel as we had lost faith and wanted our money back. She agreed to reimburse use for the first night stay, provide us with a room change, and with breakfast. We were happy with the result but honestly I felt emotionally drained from the whole experience. We were only staying at the hotel two nights and then were faced with a rude duty manager who felt like she was doing us a favour. When you book these kind of hotels you expect a certain level of service and though the staff was nice and polite I found the manager to be hostile and filled with excuses, not a good standard for such a hotel. The rest of our stay was fine but I definitely wont be returning to this place, which is a shame because the hotel is extremely beautiful and well situated.
Beautiful looking with character
we didn't eat at the hotel, the accommodation was fine and the staff very helpful. the location was just a short walk away from the town centre so couldn't have been better.
I would have liked a bath in the room
The Principal York, steps from the train station, is the perfect base from which to discover the historic city of York. Blending the grandeur of late-Victorian architecture with the comforts of modern travel, Principal York offers its guests the warmest welcome this side of the Pennines. Award-winning interior architects Goddard Littlefair have refurbished and restored the hotel’s rooms and public spaces to create 155 elegant, comfortable bedrooms and suites in balanced, neutral tones that offer more than just a place to sleep. Free, superfast Wi-Fi with a maximum bandwidth of 100Mb is available throughout the hotel and if you decide to visit us by car, the hotel provides a car park for guests’ use at a charge of £15 for 24 hours.
based on 5 524 reviews
Things to know
- Nice building
- Train station is close
Policies vary by room type and provider.
Reviews about The Principal York
Most popular landmarks
- Church of the Holy Trinity 302 m
- York National Railway Museum 358 m
- York Guildhall 0,4 km
- Yorkshire Museum 0,5 km
- Mansion House 0,5 km
- York Theatre Royal 0,6 km
|Doncaster Sheffield||53,4 km|
|York Poppleton||4,2 km|