The Grand Hotel & Spa

The location was right in the centre of York which was fab. Spa facilities were superb and staff couldn’t haven’t been more attentive

Location, staff, facilities and room all absolutely brilliant. Cant say highly enough how good it is.

All really nice

The door men and the staff in the lounge are an asset. Pleasant, friendly and full of local knowledge. The rooms in the new block are beautiful.

Reception staff were unaware of my booking, paid in advance. I was asked my name 4 times, then the £100 per night deposit was asked for in front of other guests. I was totally taken aback and said I wasn't prepared to pay that, £200 was taken from my husband's account immediately. On 2 of the nights our room had not been serviced by housekeeping, I made the bed myself! This was at 5:30 in the evening, so no turn down service needed either. On checking out not one member of reception staff asked if we had a pleasant stay.

The Grand is probably the most elegant hotel I have ever stayed in, honestly. We booked a twin bed room for my son and myself, and it was extremely spacious! The bathroom had a shower and a separate bathtub, of all things. The hotel staff were very attentive and friendly, and the building itself is gorgeous. Just as an aside, they have an Apiary from which they get their own honey--you can see the bees through the glass near the elevators. We did not eat in the restaurant, but the small lounge area was a nice place to get a drink and relax in a comfy chair after a long day of sightseeing. The hotel is only steps from the train station, so you needn't get a taxi--just trundle your suitcase down a small cobbled walkway, and you're there. All in all, a wonderful experience. I can't imagine staying anywhere else in York--I hope to go back at some point!

The Grand is what it says Grand! A building of history and character ,with a good location by the station, close to the river and ten minutes from Minster and city. The room we had on the ground floor was spacious as was the bathroom, Both very clean , The bed extremely king size and comfy, Food is very good in the restaurant. Also a first class buffet breakfast , It can be done but one would expect it here anyway, Plenty of attentive first class staff especially the doormen and porters, but you certainly pay for it with a 12.5% service charge added, Second time we have stayed, the first being on a deal. Both times the quality has been excellent and although expensive is well recommended. There is a spa but did not use it but would imagine it was of the same standard,

The weather was hot and although you have air conditioning you just feel as if you want to open a window for some fresh air which is impossible with the big expanse of glass side to the room. There is no car park so seek out where you are parking before you arrive and then you can park after you have unloaded. Car parks close by if you can negotiate the traffic, Other wise the doorman will park and deliver your car back , but the parking charge per night is a hefty sum.

Old school elegance and service in a grand manner but still contemporary amenities

Nothing