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Cons: It was 30+ mins late and they didn’t keep us updated. Missed my connection

Cons: My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!

Pros: aircraft was new, clean, and with many new amenities that are appreciated - device charging, Internet access. The crew was great.

Cons: The seats are tough after a few hours of siting. Children screamed throughout the flight. To the crews credit, they recognized the issue, and suggested a move to empty seats. However,there was a screaming and coughing child behind these seats also. Perhaps grouping families to a section would help?

Cons: Cramped seats entertainment

Pros: Quick and convenient

Cons: Comfort and food was lacking

Cons: Seat didn’t recline all. I felt like a sardine. Seat cushion the most uncomfortable that I have ever experienced.

Cons: I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much.

Pros: service at checkin was very good

Cons: wheelchair accessible service was poor with at least 8 of us waiting for 1 attendant at one time. Two waited more that 2 hours. I waited for about one hour

Cons: The airplane is small... the seats are very small.

Cons: Allow seat selection without a fee. Provide entertainment and more comfortable seats.

Pros: The crew was good.

Cons: Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg.

Pros: Fast flight

Cons: Chair didn’t recline

Cons: Because of work had to change dates was told no changes no refunds. I spend at least 15000 a year on flights mostly west jet. Will never fly with them again

Pros: the crew was great

Cons: reason for delays could have been communicated earlier

Pros: Crew was great, flight was packed full of people who all seemed to be coughing and sniffling.

Cons: More leg room, more air conditioning

Pros: Flight was cramped and plane was small, but the crew were nice.

Pros: Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;

Cons: There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others.

Pros: efficient crew

Pros: Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited.

Cons: Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated.

Pros: Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane.

Cons: Boarding process was slow and chaotic