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Cons: Allow seat selection without a fee. Provide entertainment and more comfortable seats.

Pros: The crew was good.

Cons: Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg.

Pros: Fast flight

Cons: Chair didn’t recline

Cons: Because of work had to change dates was told no changes no refunds. I spend at least 15000 a year on flights mostly west jet. Will never fly with them again

Pros: the crew was great

Cons: reason for delays could have been communicated earlier

Pros: Crew was great, flight was packed full of people who all seemed to be coughing and sniffling.

Cons: More leg room, more air conditioning

Pros: Flight was cramped and plane was small, but the crew were nice.

Pros: Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;

Cons: There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others.

Pros: efficient crew

Pros: Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited.

Cons: Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated.

Pros: Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane.

Cons: Boarding process was slow and chaotic

Pros: -

Cons: If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight.

Pros: Nothing

Cons: If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit.

Cons: Entertainment was poor. Lost reception on most channels and audio was poor/ awful. Connecting flight from Toronto to YVR was late as as result of leaving late from NFL. Better scheduling.

Pros: The crew did the best they could considering the delays.

Cons: More information on the three-hour delay

Pros: Crew was good

Cons: Montreal airport was awful

Cons: Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time.

Cons: Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay.

Pros: Seats were comfortable Nice to have direct flight

Cons: No interaction from the cockpit about areas we were flying through. No duty free. Felt like a local flight and not a transatlantic flight....crew did not come around often enough to provide water, etc

Pros: Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude.

Cons: Ground staff should need more training how to treat passengers. They should show little respect towards their passengers.

Cons: My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member.