Andaz Maui at Wailea Resort

First of all, the way that they receive us as soon as we arrive from the airport with a glass of fresh beverage is really a good experience. The environment and all the staffs are well trained and help us with everything. The women that stay in the reception are so kindness and nice. The restaurants, swimming pool and all the experience were amazing. I am looking forward to be there again soon.

Kind of expensive.

Heaven on earth!

Nothing at all

Andaz is a great hotel to stay in. There are great restaurants, especially the one by the pool, the service is awesome, everyone was is extremely friendly, helpful, kind, especially servers at the breakfast place. Beach is beautiful, but not many sun beds and umbrellas, we did not manage every day to get them, but you can always stay by the pool and it is super close. We saw few turtles during snorkeling. You can borrow snorkeling equipment for free. We had a nice room, just by the pool, all is clean and nice. The room as well as a bathroom was spacious. There is also a beautiful gallery in the hotel where you can purchase some cool art by a local artist. There are many shops just around the corner where you can walk within 5 minutes or get there by a hotel car for free. There are some good restaurants as well, even a grocery store.

We had only one issue and unfortunately very unpleasant one when we were leaving. So it kind of destroyed our opinion about the hotel. When we were checking out, the receptionist told us that all payment is covered by our credit card but did not printed any receipt for us nor showed us how much she charged us. We have paid for the stay in advance, the breakfast was included in our stay price so we needed to only pay for restaurants’ checks. I had to ask to print a receipt for us which seemed to be a huge issue for her, telling us we don’t need it. Well I do know the best what I need. After she printed out the receipt she even did not put it in the folder and after I checked it out I found out that we have been charged 120 dollars more for one breakfast visit. I have decided to go to other receptionist which was much nicer but there were no big apologies. She just told us the hotel will refund the rest to our credit card. So my recommendation is, always ask for a final receipt otherwise you do not know what you are paying for, perhaps for services you did not use. I would expect more for 5* hotel in regards to this issue.

The staff, especially Kaitlyn for making me feel so welcome! She went above and beyond.

Loved it - beautiful grounds, beautiful room, great shower. We had dinner at Morimoto which was just fabulous and shouldn't be missed (have the tasting menu!). Location is great, you can walk to the Shops at Wailea which has some extra dining options. The 24 hour marketplace is great and was perfect for grabbing breakfast before we drove the road to Hana. We would definitely come back.

We paid extra for an ocean view room but could barely see the ocean from the palm trees. Obviously this is not something the hotel can help but I wouldn't have necessarily advertised our room as an ocean view.

Extremely clean, beautiful grounds, very nice staff and super accomadating