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Cons: Not good organization while boarding, too much turbulence, very uncomfortable seats

Bad service

Pros: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Cons: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Pros: The plane was clean and fresh and the snack options were great

Cons: Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud.

Pros: The crew were considerate, helpful

Cons: Only junk food to purchase and it was a long flight

Cons: Seat doesn't recline. Pitch felt smaller too.

Cons: We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good

Pros: The only thing that i liked was that the flight was real quick

Cons: That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all

Pros: Flight on time. Smooth flight

Cons: N/A

Pros: Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience

Cons: the staff has no idea of ​​their work or their routes the truth and are arrogant

Cons: They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again.

Cons: Better staff

Pros: The crew was honestly great

Cons: I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight

You get what you pay for !

Pros: Price of ticket was excellent..Flight was good.

Cons: No entertainment , seat not adjustable

Cons: There's litteraly no leg space between seats.

Pros: It was impossible to speak to anyone before the 24 hour cancellation period ends.

Cons: Have people try to help instead just telling them to call later or call the airline

Cons: The flight was Delayed 1 .1/2

Pros: Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last

Cons: Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them

Pros: Nothing

Cons: This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst

Pros: Nothing

Cons: This airline is always delayed. The seats are too small

Cons: It was delayed by an hour

Pros: Everything was average. Nice new airplane though.

Cons: They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look.

Cons: Flight got delayed by 1.5 Hrs I missed by further connection.

Pros: Nothing

Cons: The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again.

Pros: Did not let me change my ticket for a different time . Lost money missing flight

Horrible never trying this airline again!

Pros: Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !

Cons: Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !

Pros: Nothing

Cons: They canceled my flight

No seats available

Pros: Very helpful staff !!

Cons: Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day

Tried to make me pay for carryon luggage & No ability to adjust seat.

Pros: This is a cheap ticket.

Cons: They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight.

Shitty airline

Pros: Nothing!

Cons: A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever.

Flight was delayed two hour, passengers were given no status updates

Pros: Nothing

Cons: Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!

They cancel us de rwservation

Pros: Nothing

Cons: Was horrible

Cons: The set to uncontrollable don’t reclaiming

Cons: It’s was very bad

Awful

Pros: Nothing

Cons: A really shitty flight. 4 hours late!

Pros: ok time , good plane

Cons: you could AT LEAST offer a bottle of waterFREE!!!

Cons: Departure ñate without information

Delay

Pros: 45 minutes after the original departure time, without any information about.

Worst airline ever!!!

Pros: NOTHING!

Cons: Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!

Safety concern

Pros: The flight landed early.

Cons: Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun.