Good to know
|Distance to city centre||3,7 km|
|Nearest airport||London Gatwick|
|Distance to airport||34,2 km|
Time of year
Show reviews that mention
|air conditioning||in 28 reviews|
|bit tired||in 45 reviews|
|comfortable beds||in 118 reviews|
|evening meal||in 34 reviews|
|food was good||in 68 reviews|
|good breakfast||in 141 reviews|
|hotel was dated||in 16 reviews|
|light over vanity||in 6 reviews|
|peeling wallpaper||in 9 reviews|
|poor quality||in 32 reviews|
|room was clean||in 227 reviews|
|smelt and bathroom||in 11 reviews|
|staff were friendly||in 279 reviews|
|steam room||in 28 reviews|
|swimming pool||in 119 reviews|
Definitely not a 4 star. Spa resembled more an average leisure centre than a hotel spa facilities. Our room was “privilege”. I don’t want to think what the other basic categories feel like.
Location, exterior look.
Asked 3 desk employees about getting a working phone in room, no one got back to us, phone never worked. Counter staff should have transit knowledge should a client have (simple) questions. Went to bar to get cold ice water as explained in letter left in rooms. The bartender and waitress appeared annoyed we interrupted their conversation when we asked for water. Fan provided was noisy.
Old, out of date, nowhere near 4*, parking spots are so narrow that you can’t even open the door, if someone else is parked beside you. It desperately needs to undergo a complete refurbishment...
Food was fine The room was very tired and in need of updating no fridge / safe or Air conditioning. On booking I was led to believe we were booking Bed and Breakfast but on arrival found out we had to pay another £22.00 per day for our breakfast also we weren’t told that the room would be different prices on different days ! The Staff very friendly and helpful
Not being informed about room prices for different days and being charged extra for breakfast
The staff were lovely. It was 7 mins taxi to Tonbridge wells town
The upstairs floorboards were very noisy and woke us up when the people started walking about
The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens, rejuvenate in the Feel Good health club or take a dip in the impressive indoor heated swimming pool.
based on 1 498 reviews
Policies vary by room type and provider.
Reviews about Mercure Tunbridge Wells Hotel
Most popular landmarks
- Dunorlan Park 2,4 km
- Tunbridge Wells Chalybeate 2,4 km
- Assembly Hall Theater 3,6 km
- Tunbridge Wells Museum and Art Gallery 3,6 km
- Trinity Theatre 3,8 km
- Nevill Golf Club 4,2 km
|London Gatwick||34,2 km|
|London City||43,8 km|
|Tunbridge Wells High Brooms||2,4 km|
|Tunbridge Wells, Kent||3,8 km|