Residenza Roccafiore

Receptionist (Cecilia) was great in checking in and responding to our needs. The room was nicely decorated and spotlessly clean. The bed was exeptionally comfortable with luxurious bedding.

The facilities are outstanding and the grounds are spectacular. The pools are well maintained and if you have time to do a tour of the winery it's highly recommended. Everything in this place has style and the art is amazing. The spa has tons of lovely options. We did not use it much as the weather was demanding us to be by the outdoor pool.

The service is really not good. Most service personal does not speak english. It takes a long time to get any drink or food while on the terrace or the pool. One afternoon I wanted something from the snack menu and the waitress could simply not get me any mozzarella with tomato which I find very unusual for a hotel this size. The scallops and rib eye steak for dinner where very salty and the steak had no side options. The waiters don't recommend wines or anything for that matter. It's almost as if you bother them eating there. We got 3 massage treatments which were not worth the money at all. These are not trained professionals and simply did not get to the problems.

The food in the restaurant was really excellent. The service was everywhere very good and pleasant.

The wardrobe in the rooms was too small, in length as well as width; arrangement quite unpractical for keeping ladies clothes. I missed a small waist bin in the room. Papers in the hotel information files old and crumpled, not very nice.