Guest reviews
Overall rating
7,4
Good
Based on 51 reviews
Cleanliness
7,6
Comfort
7,6
Pick-up/Drop-off
7,2
Value for money
7,3
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
15
4
3
5
4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
-
7,2
Pros: There was a sign informing us that the agent was not available at that time. An 800 number was given but no one answered and the mailbox was full. Paperwork and keys were placed in a Dropbox on the counter but no directions were available.
review from
-
10,0
Cons: The cashier kept my drivers license and credit card and I had to go back to get it. No big deal accidents happen. Hope someday thrifty would reciprocate
review from
-
6,8
Pros: Price
Cons: Car smelled like smoke
review from
-
8,8
Cons: $50 refuel fee is crazy. I filled it back up for $22..
review from
-
10,0
Pros: Efficiency of check-in and return, staff, price.
review from
-
8,4
Pros: yes
review from
-
10,0
Pros: Staff w3as great and attentive
Cons: Nothing. They did a great job
review from
-
2,0
Pros: Staff are friendly, they pick up the phone quickly.
Cons: Car reservation was cancelled while I was mid-flight.
review from
-
8,8
Pros: The interface is user friendly
Cons: The ability to select resort and room features like pool Jacuzzi and distance from beach or local attractions.
review from
-
9,6
Car rental
Pros: Quick. Easy. Good value.
review from
-
9,6
Pros: Car was nice, fast service
Cons: The price was a little expensive
review from
-
2,0
Thrifty is a shell here... GARBAGE COMPANY
Pros: Got to chattanooga to return the car after a week long rental starting in Memphis. when I got to the return area, the worker with thrifty clothing said We cannot return this car, its a Hertz car. Turns out that if you get a rental from thrifty somewhere other than the Chat airport you have to return it to hertz. Thrifty added a bunch of fees meaning in the end it would have been cheaper to just rent from Hertz.
Cons: Everything, do not rent from Thrifty.
review from