Guest reviews
Overall rating
7,1
Good
Based on 2 769 reviews
Cleanliness
7,6
Comfort
7,6
Pick-up/Drop-off
7,3
Value for money
7,4
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
-
6,8
Pros: Price
Cons: Car smelled like smoke
review from
-
8,8
Cons: $50 refuel fee is crazy. I filled it back up for $22..
review from
-
10,0
Pros: Efficiency of check-in and return, staff, price.
review from
-
8,4
Pros: yes
review from
-
10,0
Pros: Staff w3as great and attentive
Cons: Nothing. They did a great job
review from
-
2,0
Pros: Staff are friendly, they pick up the phone quickly.
Cons: Car reservation was cancelled while I was mid-flight.
review from
-
8,8
Pros: The interface is user friendly
Cons: The ability to select resort and room features like pool Jacuzzi and distance from beach or local attractions.
review from
-
9,6
Car rental
Pros: Quick. Easy. Good value.
review from
-
9,6
Pros: Car was nice, fast service
Cons: The price was a little expensive
review from
-
2,0
Thrifty is a shell here... GARBAGE COMPANY
Pros: Got to chattanooga to return the car after a week long rental starting in Memphis. when I got to the return area, the worker with thrifty clothing said We cannot return this car, its a Hertz car. Turns out that if you get a rental from thrifty somewhere other than the Chat airport you have to return it to hertz. Thrifty added a bunch of fees meaning in the end it would have been cheaper to just rent from Hertz.
Cons: Everything, do not rent from Thrifty.
review from
-
10,0
Great start to finish
Pros: The manager for "pickup" was EXCELLENT!!! British guy. He stayed late, since our flight was delayed multiple times. Terrific dude. Car was clean, filled up, and ready to go. Drop off was easy. All in, great deal.
Cons: The car was kinda laggy, even as a fairly new vehicle (18k miles). It was fine for the money, but Sentras sure have gone down in quality from how I remember them.
review from
-
5,6
Beware of Extra Charges
Pros: Thrifty now has a location inside the terminal. I liked that they brought the car right up to ther curb for me.
Cons: My conversation with the Thrifty rep as we clicked through the "decline" screens on their kiosk. Decline, decline, decline, decline... "Wait, it says to accept roadside assistance?" "Yes sir, it's included in your price." Many years of renting cars has made me suspicious. "Included in what price? What do you show for my total?" "$57.14" "That doesn't sound right, what was my booking price?" **blank stare** I take out my phone. "Hang on, I've got the email right here. " "It's a great deal," she said. "Only 4.99 and you won't be responsible for charges if you break down or get a flat tire." **click, click, click** "So you did charge me extra?" **blank stare** "Here is my confirmation email, it says $50.94." "The system does that, it charges everybody. I didn't put it on there." "I don't want it, take it off, please." "I already charged your card." "I'm not paying for roadside assistance." A line is growing behind us. "We will have to start over, sir." "Then start over, you shouldn't have charged me." "I didn't charge you, that's how it works." She backs up one step, not starting over, and says, "you will get a credit of $4.99 to your card." No credit has shown up yet, not the $4.99, nor the difference of $57.24 and $50.94. Yet another rental-car scam to watch out for when getting your car.
review from
-
8,8
Cons: $50 refuel fee is crazy. I filled it back up for $22..
review from
-
10,0
Pros: Efficiency of check-in and return, staff, price.
review from
-
10,0
Pros: Staff w3as great and attentive
Cons: Nothing. They did a great job
review from
-
8,8
Pros: The interface is user friendly
Cons: The ability to select resort and room features like pool Jacuzzi and distance from beach or local attractions.
review from
-
9,6
Car rental
Pros: Quick. Easy. Good value.
review from
-
9,6
Pros: Car was nice, fast service
Cons: The price was a little expensive
review from
-
10,0
Great start to finish
Pros: The manager for "pickup" was EXCELLENT!!! British guy. He stayed late, since our flight was delayed multiple times. Terrific dude. Car was clean, filled up, and ready to go. Drop off was easy. All in, great deal.
Cons: The car was kinda laggy, even as a fairly new vehicle (18k miles). It was fine for the money, but Sentras sure have gone down in quality from how I remember them.
review from
-
2,0
Pros: Staff are friendly, they pick up the phone quickly.
Cons: Car reservation was cancelled while I was mid-flight.
review from
-
2,0
Thrifty is a shell here... GARBAGE COMPANY
Pros: Got to chattanooga to return the car after a week long rental starting in Memphis. when I got to the return area, the worker with thrifty clothing said We cannot return this car, its a Hertz car. Turns out that if you get a rental from thrifty somewhere other than the Chat airport you have to return it to hertz. Thrifty added a bunch of fees meaning in the end it would have been cheaper to just rent from Hertz.
Cons: Everything, do not rent from Thrifty.
review from
-
5,6
Beware of Extra Charges
Pros: Thrifty now has a location inside the terminal. I liked that they brought the car right up to ther curb for me.
Cons: My conversation with the Thrifty rep as we clicked through the "decline" screens on their kiosk. Decline, decline, decline, decline... "Wait, it says to accept roadside assistance?" "Yes sir, it's included in your price." Many years of renting cars has made me suspicious. "Included in what price? What do you show for my total?" "$57.14" "That doesn't sound right, what was my booking price?" **blank stare** I take out my phone. "Hang on, I've got the email right here. " "It's a great deal," she said. "Only 4.99 and you won't be responsible for charges if you break down or get a flat tire." **click, click, click** "So you did charge me extra?" **blank stare** "Here is my confirmation email, it says $50.94." "The system does that, it charges everybody. I didn't put it on there." "I don't want it, take it off, please." "I already charged your card." "I'm not paying for roadside assistance." A line is growing behind us. "We will have to start over, sir." "Then start over, you shouldn't have charged me." "I didn't charge you, that's how it works." She backs up one step, not starting over, and says, "you will get a credit of $4.99 to your card." No credit has shown up yet, not the $4.99, nor the difference of $57.24 and $50.94. Yet another rental-car scam to watch out for when getting your car.
review from
Other suppliers in Chattanooga scored
Where can I find Thrifty hire cars in Chattanooga?
1001 Airport Road, Thrifty car hire
Address
1001 Airport RoadPhone
+1 828 280 9778FAQs about hiring a car from Thrifty in Chattanooga
How many car hire locations does Thrifty have in Chattanooga?
Thrifty has 1 car hire location in Chattanooga. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Lovell Field Airport (CHA)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Lovell Field Airport (CHA)?
Yes