Novotel Den Haag World Forum

Comfortable beds and tasty breakfast however dishes were not really warm enough.

Reception staff should be nicer and more welcoming. After long trip you really wish to see friendly and patient staff. Parking is really an issue (price to high) and lack of restaurant.

Nothing

Only one elevator worked. Queues everywhere. Staff doesn’t seem friendly. Check-in takes endless time. The bar is always closed. The only coffee machine doesn’t except cards or any coins except 2 eurs. The venue is old and has absolutely no technologies except tv in the room (with no option to stream). Windows were tiny.

There were too many bad things that shaded any little good.

Breakfast: We were sent downstairs to an ugly place for breakfast. Scrambled eggs were cold, milk was out of the cooling, sitting all morning on a counter, there was no decaf, no common tea, just an ugly tea in a paper cup. Breakfast personnel was grumpy and left dirt from other guests sitting all the time on the tables. Beds are very uncomfortable, pillows are terrible. There was a loud buzzing noise from the airco every hour or so, that lasted like 20-30 seconds. This woke us up all night, consistently. One lift was broken, then the other broke, too. and then they repaired only one lift, which was was all the time full. We had to go back and forth to the 7nth floor through the stairs (during a summer heat wave). There was one lift working the entire weekend. The second night they gave us free parking and changed us to a bigger room. This solved the problem of the buzzing noise of the airco, but the beds were the same uncomfortable type. The reception desk personnel was understanding and tried to fix what they could. But these are problems that higher management should take care of. How is it possible that this hotel has 4 stars? We had another reservation in the upcoming months in this hotel, but we changed it to another hotel.