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FAQs about flying with Swoop

  • What is Swoop's carry-on size allowance?

    On board Swoop flights, cabin baggage should not exceed 52x38x23cm. If your hand luggage is bigger, the Swoop assistance team will most likely ask you to pay extra for checked luggage.

  • How does KAYAK find such low prices on Swoop flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Swoop.

  • Is Swoop part of an airline alliance?

    No, Swoop is not part of an airline alliance.

Swoop customer reviews

6,8
OkayBased on 48 verified guest reviews
5,7Food
4,9Entertainment
7,5Crew
7,2Boarding
6,5Comfort

Traveller rating:
Sort by:
H
8,0 Very Good
YYZ-YXX
Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.
S
6,0 Okay
YYJ-YYZ
Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that
V
4,0 Mediocre
MBJ-YYZ
Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.
M
2,0 Poor
YYZ-LAS
I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.
V
10,0 Wonderful
YYZ-MBJ
Early morning flight bag check in was chaotic
V
8,0 Very Good
PVR-YXX
I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks
A
10,0 Wonderful
MZT-YXX
Better check in process. Took 1/2 hour
C
8,0 Very Good
YXX-YHM
It’s a no frills airline, professional and gets the job done well.
M
2,0 Poor
YHZ-YYZ
Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.
A
10,0 Wonderful
YXX-YYZ
Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.

Swoop flight status

Wed 12/4

Swoop route map – Which destinations does Swoop fly to?

Find out which destinations you can fly to direct with Swoop by entering your departure airport. If you want to know whether Swoop flies a certain route, enter both the departure and destination airport before hitting search.
Wed 12/4

All Swoop flight routes

Flight no.Departure airportArrival AirportDurationSunMonTueWedThuFriSat

Swoop contact information

Overview of Swoop

Hamilton is the main operating base for Swoop. The majority of scheduled flights depart from there, while a secondary hub in Edmonton adds support. The two hubs work together to conduct domestic services across Canada as well as into the United States, Mexico, and the Caribbean. Budget-conscious travelers are a targeted audience for the carrier, with nonstop flights available from Canada to Jamaica and Mexico’s Pacific coast.

Marketing itself as an ultra-low-cost carrier, Swoop offers customers affordable and simple travel options. Decluttering packaged services, the base rate of a ticket comes without extras such as food, checked baggage and entertainment. This allows the airline to provide lower prices, while it is easy to upgrade to additional amenities prior or during your flight. Destinations are mapped using a point-to-point system. This means there are less opportunities for customers to book connecting flights, but fares are subsequently reduced.

First commencing scheduled routes in 2018, it is a subsidiary of WestJet. In line with reducing costs, the carrier only offers an Economy cabin. Upgraded seats can be purchased with extra legroom. A personal AC power outlet and USB port is available for every passenger.

Swoop chooses to operate an entirely Boeing group of aircraft. The preferred model is the narrow-body 737-800 series, which has a capacity of roughly 189 passengers. A distinct pink and white color scheme decorates the fleet. Each airliner is given a name such as Bob or OhCanada – you can find the name of the plane you’re traveling on underneath the cockpit window.

Swoop information

IATA codeWO

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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.