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|"Great hotel with amazing staff."||(in 32 reviews)|
|"Great location and rooms are stunning"||(in 35 reviews)|
|"Pool and beach are fantastic."||(in 18 reviews)|
|"No hot water the entire trip"||(in 3 reviews)|
|"Also terrible organization of valet parking"||(in 6 reviews)|
|"Customer service and false advertising."||(in 11 reviews)|
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i did not get the room until 4:15 pm...i have never been in a hotel that they wont give me the room at least at 2:pm...i did not get my luggage into my room for anther 1:30 hr..so i had to wait in my room until 5:45 to be able to go down to the pool....and they did not give me proper apologize...it felt like they did not care about getting a good feed back from me, or want me to go back...
I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
Not worth the money
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
Great location, Fun hotel
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room.
The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Comfort , cleaning , food etc
Valet parking very slow
The Trump International Beach Resort is more laid-back than other Trump properties and strikes a balance between luxury and casualness. It is an amenities-packed hotel on the beach in Sunny Isles, that is equally business and family-friendly.
Located in scenic Sunny Isles, the resort offers a calm, beautiful beach on one side and a busy six-lane suburban on the other. South Beach is a half-hour drive, but the resort is right on the beach. There is not much to explore by foot around the hotel, but a large strip mall loaded with casual restaurants and fast food is across the street. For guests wanting more, the hotel provides free shuttles to Bal Harbour mall and Aventura mall. There's also a free, 30-minute shuttle to South Beach. With a strong focus on young families and older people, there's next to no nightlife in Sunny Isles.
What accommodations lack in style they make up for with HDTVs, balconies, and kitchenettes. Modern convenient amenities are included in every room and Junior suites feature GE washers and dryers. The hotel's two pools, two tennis courts, spa, salon, and fitness center offer guest an array of activities, plus there's a business center and 22,000 square feet of space. What sets the hotel apart from the Miami competition is the four-star service that is truly friendly and refreshingly casual. The staff seems truly happy to help every single person, not just the rich and the famous.
The Trump is not utter luxury, but it’s definitely nice for the affordable price. The fact that it caters to both families and business conference is accommodating and casual, making everyone feel welcome.
based on 853 reviews
Value for money
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