Pick-up location | Sunny Isles Beach |
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Car types | |
Hire locations | 8 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Sunny Isles Beach
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Reviews
6,0 Okay
Feb 2021
Pros:
Drop off without the hassleCons:
Car was not ready when I got there, took them one hour to get it ready2,0 Poor
Dec 2021
Cons:
Never called me to say they didn’t have the car for me2,0 Poor
Sep 2020
Pros:
NothingCons:
They did not have my pick up truck. They told me they couldn’t get one because no one had one. Then they told me they couldn’t check if others had it. They told me to try the airport but that they couldn’t call because the airport doesn’t have a phone. I called the airport and they told me a manager would call me with a location for the pickup trip. They never called me back3,6 Poor
May 2020
Pros:
No waiting timeCons:
Car smelled like cigarettes6,8 Okay
Jan 2020
Pros:
The car was nice, had great gas mileage, was clean.Cons:
The pick-up and drop off experience was weird. A bunch of customers were in line complaining about their experience and I really didn't like the way the staff handled their complaints. One woman (angrily) said that she had tried calling many times and could not get through. Without missing a beat, an employee stated that the phone was disconnected. How is that an okay response? How is it okay for your phone to be disconnected? It was just awkward standing in line around all of this and it made me nervous that we would be unable to get the car we reserved considering all of the complaining happening around us. My dropoff experience was also terrible. We were returning the car by 5pm on New Years even in Miami. We found an Alamo location closer to our hotel in South Beach and confirmed that we could drop the car off there, we even called Alamos customer service line to confirm the closing time of the location, we were told it was 7pm. We arrived just after 3pm and were told that they were closed. So, I decided to find another location, this one at a hospital, and after driving 30 minutes there I found no location and was told by a security guard that there was no Alamo rental car location there. Finally I returned to the original location where I picked up the car. It was scheduled to close at 5pm, I got there around 4:40 and apparently it was pure luck that I was able to return the car. An employee happened to be moving a car and told me they were closed, but he took the car and keys and said he'd close it out in the morning. He seemed to really want me to get out of there, I was concerned because we didn't do a post-rental inspection, but it seems that he closed it out without issue. Still, it wasn't a great experience to hunt for a location where I could return the car after calling and confirming our plans with Alamo themselves.2,0 Poor
Nov 2019
Pros:
Staff denied me a rental.One location in Sunny Isles Beach
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8,0 Very Good
Jun 2019
Pros:
He said sorry for the Extremely long wait, he was doing the best he could, said computer broke. Don't know why he was the only one there with a broken computer???Cons:
The wait to get the car could have been much faster if their computer had not broken down. It was a VERY long wait and only 1 person was handling all of the people especially it being a Saturday! Car had scratches it was ME to want a walk around and request a paper listing all previous scratches2,0 Poor
Jul 2017
Cons:
I received a call a couple hours before the rental was set to begin (Avis, Sunny Isles Beach) that they didnt have the car and hoped it would be ready an hour after the scheduled rental time but they didnt know for sure. Upon further inquiry they informed me that they had no cars at all and didnt know when any of them would be back/available. Obviously this type of audible doesnt work well when you have to check out, hit the road, and have a one year old and six year old in tow. Literally the only information they could give me was an apology. I never did receive a call from them when the car did come in...maybe it never came(?) (Luckily, I called Hertz [collins ave., Sunny Isles Beach] and they had the car for me within 20 minutes of my call, which I had in my possession five minutes after getting to Hertz.6,4 Okay
Apr 2016
Cons:
They tried to oversell, they told me I need to get bigger car. Tried to return the car earlier they wouldn't let me get credit for it. Also added the automatic gad filled that is a ripoff.10,0 Wonderful
Feb 2023
One location in Sunny Isles Beach
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2,0 Poor
Nov 2018
Cons:
Different kind of car, extra values without explanations a week later, scratched car too high for a pregnant woman, bad service at the pick-up car place.2,0 Poor
Oct 2022
One location in Sunny Isles Beach
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4,0 Mediocre
May 2021
Pros:
The convenience of the storeCons:
No body told me the store was closing at noon I arrived 5 min late and It was closed, had to drive al the way to MIA and I was finned by the company. The car I received was not the one I signed up for, I reserved a focus and receive ed a fiesta. The car was dirty and smell like cigarette2,0 Poor
Apr 2021
Pros:
Staff was exceptionally rude. Our reservation was for 12pm but the manager was closing early that day. He told us to wait out front while he went inside to check on our reservation. Then he locked the door behind him, turned out the lights and left through a back entrance! Terrible!!! (So terrible, it was Hilarious!) But really, how could he behave so unprofessionally? He just left us out there. Would it have been so hard to say “sorry we have to close early today I can’t help you?”Cons:
He could have not left us standing outside and not locked the door and not snuck out the back door and not lied to us. He could have honored our contract with Hertz and delivered our car.2,0 Poor
Mar 2021
Pros:
Nothing. It was the worst rental Experience I ever had.Cons:
I had a reservation for noon and I called and asked are they strict on the time for appointments because I was at work and couldn’t make noon and I would be there on my lunch break between 2-3, they young lady said no. I get there to pick up my rental and they rented the car I reserved. Next they tell me they “upgraded” be to an SUV which is not what I wanted. The car also wasn’t ready so I have to wait about 20-30 minutes. I also changed the time I was going to keep the rental and they end up charging me more because it’s spring break. I get that part but I live locally and already suffering from having been in a car accident so I felt the up charge was ridiculous. I drove the vehicle less than a mile back to work. I drove less than one mile home that night and had a flat tire the next day. I’m told I’m responsible for the tire. The Hertz office did take care of it but eventually said it was a nail in the tire. I find it hard to believe after such a horrible experience that that was the case. I believe the air pressure in the tires was low because they rushed to get it ready. And I would have never been in this situation had they not rented out my car I reserved. Either way, I was already majorly inconvenienced by having to rent a car in the first place and make arrangements via Uber and rearrange my work schedule and the entire experience was awful. I will never use Hertz ever again nor will I recommend via word of mouth.6,0 Okay
Jan 2021
Pros:
Understaffed8,4 Very Good
Jan 2020
Cons:
Car was dirty2,0 Poor
Aug 2019
Pros:
The staff offre the agence for the pick up at hertz sully qiles beach was totaly incompétent and dihonest.Cons:
I booked a convertible car ,it was confirmed by hertz ,i did 30 miles to go to pick-up the car booked and when i arrived the Guy from the agency said me :sorry we don t have the car , perhaps a problem in the hertz software. He gave me an anoyOne location in Sunny Isles Beach
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9,2 Wonderful
Jan 2017
Pros:
The service and the car was very nice.Cons:
I don't like the fact that when I made a reservation I didn't see the final price. When I gave the car back it was about 40 dollars more because of the tax and additional surcharge. I do not understand why the system can't show me the final price with taxes and etc when I book? Because of this I won't book the car here again as I will never know the final price.2,0 Poor
Nov 2021
One location in Sunny Isles Beach
One location in Sunny Isles Beach
One location in Sunny Isles Beach
One location in Sunny Isles Beach
One location in Sunny Isles Beach
Most popular car type | Intermediate |
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