|Top route||Cologne Köln/Bonn to Antalya|
Disorganized service and aging equipment paired with inexperienced personnel. This was not what my husband and I paid for.
It didn't happen; Sun Express cancelled the flight, even more, the route to that destination. I got a full refund, which of course was not enough to buy a new ticket so close to the date of travel
Entertainment like movies or music
overall experience good. thanks!
Checkin with agent-no eye contact, no words. No smile. Agents late to open checkin counter. Flight was full. Child in back of my seat pushing with legs and feet, thus moving the backrest of my chair. No attendants during the flight, only before takeoff and at landing. Plane ride itself was smooth and quick. Good pilot landing at airport.
The worst boarding experience of my life
Had extra leg room seats which were really good, no entertainment on flight but had downloaded stuff to watch from Netflix, good and drink was expensive in the flight
Our seats smelled like someone puked on them and they were not cleaned up. It was nauseating the entire flight. Plus their planes are not comfortable. We don’t recommend them.
Our seats smelled like someone threw up on them.
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
The trip was flawless!
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Pros: The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn.
Pros: Seats were good
Pros: Nice seats, clean spacious airport, nice crew
Cons: Flight was a little late which meant I had to take a later train, but otherwise everything was great.
Pros: Departure and arrival were right on time.
Cons: The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice.
Cons: One hour delay and baggage retrieval also took one hour
Pros: Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing.
Cons: Maybe a beter conformation mail about the flight and what’s included like luguage etc.
Cons: We had were more than 3 hours late
Pros: Comfortable and spacious seat allowed me to slee most of the flight!
Quite good experience
Pros: Nice crews. Flight was on time
Cons: There is no instant noodle as in Suncafe (menu)
Pros: smooth check in and boarding
On board SunExpress flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the SunExpress assistance team will most likely ask you to pay extra for checked luggage.
SunExpress offers direct flights to 85 cities in 31 different countries. Antalya, Cologne, and Düsseldorf are the most popular cities covered by SunExpress.
SunExpress concentrates most of its flight operations in Antalya.
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