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Pros: They let me run back to the gate when I forgot my jacket.

Cons: Food was horrific, we took one bit and dismissed it.

Cons: We boarded late. Crew was indifferent. Consequently 35 mins late.

Bring your own food

Pros: Direct flight LAS-CGN is good to have

Cons: - Food quality is poor - Food quantity is severely lacking (1 warm meal at start of 11hr flight and 1 cold 'snack' (small cheese sandwich or small piece of chocolate cake) at the end of the flight. - Drinks are basically limited to 2x 1 tiny cup of soda/juice/coffee/tea with the meals and a few mini bottles of water. - Paid additional beverages/snacks/food. - in-seat entertainment requires an additional EUR 9.90. So bring your own entertainment if you agree this is overkill for Europe-US flights.

Bland, confusing, boring

Pros: Nothing

Cons: Boarding was confusing and had a lot of people including ourselves wondering what was happening- then to be hurried and rushed into the flight. Didn’t make sense at all as the flight was down as a different destination on the screen and when I asked asked staff they said to wait and that this wasn’t our plane.

Cons: I did not like that my connection in Barcelona dilly dallied and did not load the plane until 955, the time we were to LEAVE. hahaha I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :) but the flight to Munich from IAD was great

Pros: Crew was nice and efficient. Flight departed and arrived on time. Flight comfort was normal for econo airline service.

Cons: Check-in at Frankfurt airport was horrible. Contract "Acciona" ground staff at Frankfurt airport was slow, inefficient, not knowledgeable, and overly officious. The airline does not offer on-line, advance check-in from Frankfurt, which is very 1990, not 2016. Even when passengers pay for advance seat assignments, as we did, it is impossible to change seats after booking the original ticket.