Hilton Garden Inn New York/Staten Island

not waiting 2.5 hours to get a room when I booked it in march

Staff was very friendly and willing to help.

The room was very loud at all hours of the night. Doors constantly slamming and people talking loudly in halls and rooms.I could not connect to internet! Limited parking due to ballroom and conference rooms. Very busy and noisy place with sub par rooms.

The hotel had a great fitness room and parking. There was nothing else to like.

The hotel used to be a decent place to stay. It is now more of a wedding mill rather than a hotel. It is looking worn, particularly the public spaces. There was no effort to keep the hallway or elevator carpeting clean. We could smell food from the restaurant or catering throughout the upstairs hallway leading to our room. There was constant noise from the ballrooms and party areas. The worst part was that on our second night, the fire alarm triggered 3 times between 12:30 and 1 a.m. by one of the wedding parties, who apparently lit candles or something that created smoke. The hotel attitude was basically, oh, it was just a mistake. Hard to fall asleep after you wake up to an alarm, heart pounding, and have it happen 2 more times. Worst night ever. Would never stay there again.

One of the reasons I chose this hotel was because of the airport shuttle . They were not able to pick us up at the airport because they had to go to the Port most of the day . So we had to pay to uber to hotel.

The property looks very tired and in need of a renovation.