Tropicana Hotel

The position is the only positive thing.

At the arrival, the light of the room was not working. We waited 40 minute and even a “we are sorry” was said, rather than assigned us another room. Rude staff, except for a couple of guys (check-in/out personal). The WIFI was completely absent in the room. We should have had a specific line for the room but the signal was even worst than the “general hotel wifi”. The breakfast is really sad. The “salty” one was composed by fluorescent salami and cheese. Bad quality. The cleaning was done in the afternoon, meanwhile we were resting. We had no choice that staying on the balcony during this time. They also forgot to replace the toilette paper and we had to ask for it, more than once. The air conditioning was not working properly, we could not set the temperature and was noisy even when was turned off. We did not complain directly with the reception about all of these because when we did they were rude, particularly one of the woman, and extremely slow in solving the problemS. We suggest this hotel ONLY for the location.

It was just a nightmare!

It was a literally a nightmare for me. In many years I’ve never had such a bad experience. First of all there are several things that are completely different from what it was written in booking.com. The post on booking said that the location was fully furnished but it’s not! If you would like to have the hairdryer you have to give them €20 (kind of insurance) and then you have to give it back as soon as you finish to use it. For example, If it’s late night and you want to go to sleep after the shower, basically you have to wear again your clothes to go to the hall and give it back. “This is the policy” that’s what the receptionist said. I couldn’t believe my ears. Room was literally DIRTY! BED BUGS found and stains on the sheet. Dried blood stains on the carpet and smell of mold. You can’t bring any friend in the room. You can’t do it, even if you give them their documents the hotel don’t allow anyone else in your room. The policy says that you have to pay kind of 45 euros (equivalent of one night stay) if somebody would like to come over. This is just ridiculous! My friend had to wait me downstairs every time I needed to go to the room. I complained about all of those things talking to the manager. I didn’t pretend so much, I just wanted to have at least basics things which were described on booking.com. But the manager said that “I was wrong! And everything was written on the website” She tried to legitimate herself searching this “policy” on the website but at the end she couldn’t even find it. I felt ashamed for her. least but not last I had the “big surprise”. The second day I decided to go out with friends to cafè del mar. I thought that it would be better to save all valuable objects in my luggage (in a pocket) because i would spend all day in the pool. Disgracefully, when I came back in the evening I opened the luggage and I didn’t found them anymore. Someone came into my room and STOLE my watch (value €220 and some bracelets).