Traveller reviews
Overall rating
6,9
Good
Based on 730 reviews
Boarding
7,3
Comfort
7,3
Crew
8,0
Entertainment
6,9
Food
6,2
Skip to main content
More
Find cheap flights on Southwest
Return
Economy
Southwest information
| IATA code | WN |
|---|---|
| Routes | 1806 |
| Top route | Sacramento Intl to San Diego |
| Airports served | 121 |
| Top airport | Denver Intl |
Southwest traveller reviews
Pros
""Quiet, dark and arrived early!""
(in 88 reviews)
"Fast flight and great service."
(in 68 reviews)
""Very smooth flight, no issues.""
(in 554 reviews)
Cons
"Not having a 5-hour delay."
(in 118 reviews)
"A on time flight."
(in 833 reviews)
"Flight was delayed 15 minutes."
(in 746 reviews)
Recent reviews
Traveller rating
2878
996
604
421
31
Find reviews that mention:
flight was on time
flight attendants
flight was delayed
great flight
crew was great
wifi wasn't working
free bags
hour late
arrived early
great service
-
10,0
It was a great flight but was FREEZING and there was no way to turn off the air
review from
-
8,0
Friendly staff. Elbow room since not 100% full.
review from
-
10,0
Got a seat near the front even though I was the last person to board
review from
-
2,0
Waited on tarmac for full hour while attendant yelled at full flight not to move. Spent more time on runway than in air’
review from
-
6,0
45 minutes late take off.
review from
-
10,0
We love Southwest. So easy to book and make changes. So easy to fly and the staff is always great. They are our go to airlines. Always.
review from
-
10,0
With Southwest, everyone was great and organized. I wish long expensive flights had a bit more food options but that’s how they keep prices lower. Southwest is great!
review from
-
6,0
On time arrival
review from
-
2,0
It took them over 1 hour to board and there were no service in the plane.. Not even water
review from
-
2,0
Worst flying experience ever. Weather played a huge part of it but shifting the gate repeatedly to opposite ends of the airport? Crew was fine, plane was fine,etc. Luggage was soaked inside and out
review from
-
2,0
Late. Always late.
review from
-
2,0
This flights gets such a low rating due to the frustration of having to be in the airport from 2 pm to finally arriving at LAX at 1 am in the morning. This was a massive delay for a flight that only took 1 hour. Extremely exhausting and frustrating.
review from
-
6,0
They only provided water. Some juice options would have been better. The staff were friendly and helpful. Boarding was also quick and not too crowded
review from
-
8,0
The onboard staff were very friendly, attentive and helpful. The boarding was horrible. There should be a staff to ensure that passengers line up in their correct order within each category.
review from
-
4,0
The air conditioner was not cold for the whole flight.
review from
-
10,0
Southwest is usually fast and efficient but they did struggle to get drinks out during the 40 minute flight and if you were in the right row, you got a drink. If not, sorry no drink - the flight attendant wasn’t prepared enough. That shouldn’t happen.
review from
-
2,0
Ninety minutes late. Very rough landing in Atlanta. Very slow boarding process.
review from
-
2,0
another canceled Southwest flight followed by a long wait before finding an available flight followed by three delays. This is no longer the airline I grew to love and have always gone out of my way to support. Time to make a change.
review from
-
2,0
I got home safe that is what was good. What was bad is I sat on the plane on the ground longer than my flight
review from
-
2,0
Multiple children screaming the whole flight. How is this okay???
review from
-
4,0
Never received email or text notification about the delayed departure time (30 minutes delayed)
review from
-
2,0
Flight was delayed two hours. Bad weather. No fault of the crew. Flight attendants were great!
review from
-
10,0
No wifi but on time and good service still
review from
-
8,0
On all four flights i had this week, the wifi was out. All the attendants were great. One was very entertaining... as he did the preflight instruction in a "Cat in the Hat" type presentation...
review from
-
4,0
Long delay in the person at the gate boarding us was absent a lot without explaining anything. I also very hard to understand
review from
-
6,0
Delay do to lack of baggage handlers in Denver. Also, all Denver airport restaurants close at 9 pm. Coming from the east coast and with tine beteeen flights restaurants should remain open until crowd thins
review from
-
10,0
Great flight - thank you!
review from
-
10,0
Great flight - all good! Thanks!
review from
-
2,0
flight was cancelled last second.
review from
-
4,0
The flight was 20 minutes late. The Wi-Fi wasn’t working. We requested they restart the Wi-Fi, which was ignored.
review from
Southwest FAQs
What is Southwest's carry-on size allowance?
Where does Southwest fly to?
What is Southwest’s primary hub?
How does KAYAK find such low prices on Southwest flights?
Flight status
Southwest route map
Top airports served by Southwest
- Denver Intl Airport (DEN)
- Las Vegas Harry Reid Intl Airport (LAS)
- Chicago Midway Airport (MDW)
- Dallas Love Field Airport (DAL)
- Baltimore/Washington Airport (BWI)
- Phoenix Sky Harbor Intl Airport (PHX)
- Houston Hobby Airport (HOU)
- Nashville Intl Airport (BNA)
- Oakland Airport (OAK)
- San Diego Airport (SAN)
- Orlando Airport (MCO)
- San Jose Airport (SJC)
- Austin Bergstrom Airport (AUS)
- Lambert-St Louis Airport (STL)
- Sacramento Intl Airport (SMF)
Southwest contact information
- WN IATA code
- +1 800 435 9792 Call
- southwest.com Visit
Overview of Southwest
Marketing itself as a low-cost airline, Southwest Airlines operates predominantly domestic flights within the United States. The airline flies to 41 of the country’s 50 states. Flying to a further 10 countries, there is a focus on Caribbean destinations such as Jamaica, Cayman Islands, Cuba, Aruba and The Bahamas.
All flights are scheduled using a point-to-point system, which is decentralized and relies loosely on the airline’s hubs. In comparison to the hub and spoke system commonly used by major airlines, Southwest Airlines reduces the likelihood of baggage loss and fuel consumption per passenger. With less connections and travel time, you can get to your destination faster.
Unlike most other American airlines, you are allowed 2 checked bags for free with every ticket purchased. Another customer benefit is that there is no change of flight fees, meaning you only need to pay the difference of the cost of the tickets. If you switch to a cheaper flight, a credit is provided for future use.
Videos of Southwest Airlines’ safety announcements have gone viral, with the cabin crew regularly mixing in tasteful humor. As they engage the passengers and build a warm atmosphere, make sure you take your headphones out and listen in. Specific seats are not allocated and customers are free to choose their own seat. Complimentary app messaging is provided so that passengers can use WhatsApp and iMessage during the flight.
The fleet is made up exclusively of Boeing aircraft and has used the 737 family series since 1971. A bold livery featuring a dark blue body and orange and red stripes has become the customary design.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.