Traveller reviews
Overall rating
8,4
Excellent
Based on 13 510 reviews
Boarding
8,7
Comfort
8,4
Crew
9,0
Entertainment
8,0
Food
7,8
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Return
Economy
Southwest information
| IATA code | WN |
|---|---|
| Routes | 5344 |
| Top route | Phoenix Sky Harbor Intl to Denver Intl |
| Airports served | 98 |
| Top airport | Denver Intl |
Southwest traveller reviews
Pros
"Crew was nice and interactive."
(in 366 reviews)
"Super crew and smooth flight."
(in 1416 reviews)
"Best flight crew ever ."
(in 1684 reviews)
Cons
"Not having a 5-hour delay."
(in 210 reviews)
"This flight was very late."
(in 1608 reviews)
"We arrived 30 minutes early also."
(in 24 reviews)
Recent reviews
Traveller rating
2125
1061
630
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139
Find reviews that mention:
flight attendants
flight crew
flight was delayed
free bags
great flight
flight was on time
delayed three hours
great crew
hour delay
great service
easy boarding
free wifi
arrived early
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10,0
Pros: The empty seats! Everyone was very courteous and never felt uncomfortable or unsanitary at all.
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8,3
Cons: Nothing
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8,6
Pros: Crew and safety measures were excellent
Cons: Customer service was poor in that the flight should have been canceled before I had to go to airport in light of the Tropical Storm Isaias which would make landfall at the same time that the flight was scheduled to leave. The Airline should try to reduce undue COVID-19 exposure. People should also be notified of the need to apply for authorization from the Ministry of Health and Wellness to enter Jamaica. #sensitization
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10,0
Pros: Southwest takes precautions
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9,6
Pros: I flew through the pandemic so this experience is a little different. I enjoyed the precautions that they had in place. When I normally travel I travel with a mask because well, people travel sick all the time. They loaded up 10 people at a time, and I honestly think that it went by a lot faster than when we are lined up and load 30 people at a time with the first 20 still in the loading ramp.
Cons: cold can of water vs only room temp? if that's even a complaint.
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8,6
Cons: Free earbuds instead of a passive-aggressive rule for my kids.
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10,0
Pros: The flight attendants
Cons: Direct flight from oak to Colorado Springs
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10,0
Pros: Great crew. Felt very clean and safe.
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10,0
Pros: Staff
Cons: Nothing
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7,3
Pros: The employees its a good persons and the pilot
Cons: It is good that we are going through this situation but it is not to give us water and chips I felt worse than a prisoner
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10,0
Pros: Southwest crew was amazing and the flight boarding was very quick!
Cons: More snack and drink options
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9,0
Pros: Appreciated the crew being so nice & boarding in groups of 10 to social distance. Wish the middle seat could remain blocked out for comfort purposes
Cons: Would recommend the crew to tell passengers to remain seated until it was their turn for their row to exit the plane. Everyone stood up once the seatbelt lights turned off & were bunched up on the aisle together.
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5,3
Pros: Carry on bag.
Cons: I would like a drink! You can still take covid precautions and give us a coke can. Maybe no ice, no cups, sure. But handing me a Coke can with a gloved stewardess is very unlikely to spread a respiratory virus. I was very disappointed. I felt like I was on Spirit all of a sudden.
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10,0
Pros: Watched Frozen 2, easy boarding, felt safe
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7,2
Cons: Such hard efforts to make it better but it is so hard in these times. That’s why excellent
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10,0
Cons: Nothing. I love SOUTHWEST!!!!
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8,6
Pros: Crew Safety procedures
Cons: The Beverage options- hot beverages to be included
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8,4
Cons: My mom booked the flight so I could not use the in Flight entertainment
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10,0
Pros: Amazing staff, great flight, early arrival
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10,0
Pros: Everything went smoothly and everyone was so friendly
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10,0
Pros: 737-800 is the greatest!
Cons: Na
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9,6
Pros: 737-800 is beautiful and spacious
Cons: Charges on the plane. But Maybe they were there and I wasn’t looking because COVID makes for anxious travel.
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10,0
Pros: I would like it if people stop touching me in the security line all together… And what’s up with that x-ray thing I think that’s going to far as far as personal decency...
Cons: Ban security x-rays and and people touching my breasts or my armpits or anything everybody has touched on me for the last 10 years ... I’m tired of it! This must end #timesup on Airport security groping. Signed AFI (N) | BAFTA (N) | BERLIN (FFN) | METHODFEST (W) | OUTFEST (3/N) | PAFF (3/N) | TRIBECA (FTW) | SXSW (W) | Actor & Artist | @vanessaborn
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7,0
Pros: The crew was supportive.
Cons: Not being on the tarmac for nearly 3 hours due to a "warning light" could have been better.
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10,0
Cons: We were delayed for about an hour. Obviously, no one can control the weather, but there could have been more information regarding the delays.
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5,2
Pros: Entertainment was good care was friendly
Cons: Comfort and space of the seats Horrible
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9,3
Cons: Considering the virus restrictions everything was good
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10,0
Cons: More drinks especially alcohol
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10,0
Cons: More drink choices especially alcohol
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9,6
Pros: Southwest is incredibly generic right now leaving the middle seat open. Friendly crew and on time flight.
Cons: Power ports at the seat would be nice.
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10,0
Pros: Crew was amazing not a lot of food options
Cons: Seats could be more comfortable
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10,0
Cons: All good!
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10,0
Pros: Everything was top notch!!!!
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9,0
Cons: 2 southwest flights were boarding at the same time at gates 23/24. It was very very difficult to figure out who was lining up what group. We were unable to see the board above the staycations so we moved then were told to move from that area due to social distancing.
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8,4
Pros: Crew was great
Cons: Having to wear a mask the whole flight sucks.
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10,0
Pros: Southwest is my domestic airline of choice. They never let me down.
Cons: Find the replacement for 737 max.
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4,6
Pros: We appreciate that the middle seats were left open to allow for more social distancing.
Cons: Even though masks for passengers and crew are mandatory, one of the flight attendants was not wearing a mask. She was the first person you saw as you boarded, she made the announcements, and distributed snacks and a cup of water to the front of the plane. Also, our return flight was bumped to a later time the week before we left. We were told via email and the only options to reschedule involved very lengthy layovers. I imagine they overbooked and we paid the price.
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10,0
Pros: Crew was great
Cons: Nothing
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3,6
Cons: Your flight was delayed 2 hours. I nearly missed my connection after running to another terminal. There was no announcement made for those of us worried about arriving or missing a flight. I also understand the limited conveniences, but you could have offered water after a 2 hour delay.
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10,0
Pros: Social distancing, good pilot and crew
Cons: No complaints
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4,0
Cons: Lack of communication about the delay
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10,0
Pros: Free movies through the Southwest App flight attendants were nice, as always.
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10,0
Pros: Very smooth flight, no issues
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10,0
Cons: WiFi
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10,0
Cons: Better WiFi
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8,3
Pros: It was okay
Cons: WiFi that actually works
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10,0
Pros: Well organized boarding-utilized social distancing
Cons: No complaints
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7,2
Pros: Very little leg room even for a small person
Cons: Legroom, free wifi
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6,6
Cons: Snacks for gluten-allergy passengers, please.
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6,6
Pros: Colleen was amazing!
Cons: Snacks for gluten-allergy passengers, please.
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10,0
Pros: All middle seats blocked and unoccupied until September 30th... made for a very comfy flight. Very clean airplane made me feel safe.
Cons: USB power ports would be nice
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10,0
Cons: USB Power ports would be nice especially since you watch the free movies streamed to your personal device.
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10,0
Pros: Social distancing and making people wear masks
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10,0
Pros: I appreciate the social distancing, extra cleaning, and mask requirement for everyone.
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10,0
Pros: Fast
Cons: N/A
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10,0
Pros: Space
Cons: Nothing
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8,3
Pros: Middle seats open and row by row dismissal
Cons: Boarding was not good - needed better direction and much earlier.
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6,6
Pros: The crew was good
Cons: Too much time in the plane when landed.
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5,5
Pros: Not a lot of people onboard
Cons: The crew was a little crazy with the mask wearing enforcement.
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6,0
Pros: The plans to board 10 people at a time for social distancing
Cons: Even though there were rules for social distancing, they were not enforced by the staff
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Flight status
Southwest route map
Top airports served by Southwest
- Denver Intl Airport (DEN)
- Chicago Midway Airport (MDW)
- Baltimore/Washington Airport (BWI)
- Las Vegas McCarran Airport (LAS)
- Dallas Love Field Airport (DAL)
- Phoenix Sky Harbor Intl Airport (PHX)
- Houston Hobby Airport (HOU)
- Nashville Intl Airport (BNA)
- Lambert-St Louis Airport (STL)
- Atlanta Hartsfield-Jackson Airport (ATL)
- Orlando Airport (MCO)
- Oakland Airport (OAK)
- Los Angeles Airport (LAX)
- San Diego Airport (SAN)
- San Jose Airport (SJC)
Southwest contact information
- WN IATA code
- +1 800 435 9792 Call
- southwest.com Visit
Overview of Southwest
Marketing itself as a low-cost airline, Southwest Airlines operates predominantly domestic flights within the United States. The airline flies to 41 of the country’s 50 states. Flying to a further 10 countries, there is a focus on Caribbean destinations such as Jamaica, Cayman Islands, Cuba, Aruba and The Bahamas.
All flights are scheduled using a point-to-point system, which is decentralized and relies loosely on the airline’s hubs. In comparison to the hub and spoke system commonly used by major airlines, Southwest Airlines reduces the likelihood of baggage loss and fuel consumption per passenger. With less connections and travel time, you can get to your destination faster.
Unlike most other American airlines, you are allowed 2 checked bags for free with every ticket purchased. Another customer benefit is that there is no change of flight fees, meaning you only need to pay the difference of the cost of the tickets. If you switch to a cheaper flight, a credit is provided for future use.
Videos of Southwest Airlines’ safety announcements have gone viral, with the cabin crew regularly mixing in tasteful humor. As they engage the passengers and build a warm atmosphere, make sure you take your headphones out and listen in. Specific seats are not allocated and customers are free to choose their own seat. Complimentary app messaging is provided so that passengers can use WhatsApp and iMessage during the flight.
The fleet is made up exclusively of Boeing aircraft and has used the 737 family series since 1971. A bold livery featuring a dark blue body and orange and red stripes has become the customary design.
Southwest Cancellation Policy
As the situation changes with coronavirus (COVID-19), Southwest will continually update its policies accordingly. Please contact Southwest directly for the latest information about cancellation fees. You can find the most up-to-date information on Southwest policies here: Southwest Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.