Sense Hotel Sofia, a Member of Design Hotels'

Excellent facility, great location, professional staff.

Room 802 - Don't stay in that room. Beautiful room, great wrap-around balcony; stayed two nights. Both nights our sleep was interrupted regularly. At check-out, I brought this up and BEFORE I COULD EVEN EXPLAIN, employee Lora, knew what the problem was: staff on the restaurant floor above us were moving chairs and furniture around dragging furniture versus lifting it. I requested a discount on our average 230 Euro per night room fee and was simply told: No, there is no recourse.

Clean,modern. Mostly polite and plentiful staff.

Spa quite basic and staff can be rude in Spa. Steam room only luke warm. Don't like to supply tap water in restaurant as was told it was something that they could not sell! Difficult to get more than one cup of coffee at breakfast and when you finally get more, it is taken away when turning your back. At least this year you do not have to sign your breakfast chit when breakfast is included.

The staff was friendly, ambiance pleasant, nice jazz music at night. We loved the rooftop bar !

For a 5 star hotel we were a bit disappointed. We booked for two people but all the arrangements in the room were for one person. After we mentioned to the staff they said they will arrange it and they did in the afternoon. When we wanted to use the sauna in the morning it was cold and after an hour it was still cold , so we did get to use it.