Villa Scacciapensieri

Service from Sylvia at Reception was very good & she was helpful, as was the service from the Maitre De in the restaurant. The check in was not that welcoming (it was another unamed staff member - a welcome does not begin was "Passports please"). The restaurant was elegant in the traditional way & the food was good. - Onsite parking. - Good breakfast. - Bus stop directly outside for short trip to Siiena centrale.

Noise filtered into the room from guests in the hallway & another room. Bathroom was pokey & toilette took a long time to refill & was noisy. The room was a bit "dated"/tired. I asked to borrow an iron & board & was told "housekeeping has finished for the day". I didn't ask for someone else to do my ironing. Didn't quite look as good in the flesh as in the pictures. I don't like to criticize the accommodation as some of the staff were friendly, but i have to be honest.

The room had the bed on a top level you need to walk up to the bed which was located in the attic the stairwell did not have railings which is very dangerous to walk down in the night to go to bathroom Tv is 22 inch and muted No seating area in the room Water facet in bathroom did not work well Staff is not receptive to our complaints when I told them that it is dangerous to go up and down the stairs Answer go somewhere else or you should not have come here This place is dangerous and you should not subject your clients to that without detail explanation of the nature of the accommodation I feel I was cheated