Find cheap flights on Shanghai Airlines

Pros: The crew were attentive but appeared to be new

Cons: The seats were uncomfortable and the food was poor quality and selection

Pros: The crews were amazing, quick services.

Cons: The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough.

Cons: Different site next time

Pros: Terrible service

Cons: Terrible service

Pros: friendly helpful crew

Cons: They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal

Cons: Food, movoes

Pros: The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!

Cons: Where do I begin...and what do I expect for a low cost carrier, right?

Pros: The crew was friendly, despite the language barrier.

Cons: The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding

Pros: Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight.

Cons: Go by the time and not close gate before boarding time.

Cons: No

Cons: Airline service was bad.

Pros: Take off was reasonably on time.

Cons: The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight.

Cons: The flight was delayed for 1.5hrs out of Shanghai

Pros: Front Business class cabin solitude only 2 rows.

Cons: Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing.

Terrible check-in

Cons: We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you

Terrible customer service

Pros: They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat.

Cons: Customer service

The worst experience of my life

Pros: I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately.

Cons: Everything !! The worst customer service I’ve ever experienced.

Cons: Plane is too small and bathrooms small chaotic bording

Pros: Stewardesses hard working and nicer looking

Cons: leg room was very poor.

Ugggg

Pros: Clean plane, courteous attendants

Cons: The 45 minute bus ride from the gate to the aircraft.....

We made it!

Pros: The staff were really kind and helpful. Very clean and offered a pillow and blanket.

Cons: Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha.

This Airline Has Potential

Pros: Crew are speedy, serious, efficient, friendly and professional

Cons: Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value.

Pros: Nice new airframe, for what that's worth. Attentive staff.

Cons: Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration.

Cons: My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight.

Watch Out for Shanghai Airlines

Pros: The China Eastern 777 out of LAX had good legroom. Overall a good experience.

Cons: The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body.

Entertainment was horrible. Didn’t have my own tv to choose

Pros: Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard.

Cons: Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english.

Passport Numbers Not Attached

Cons: Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight.

Cons: connection via schanghai was terribly slow due to extra passport controll

Cons: I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged.

Long wait at airport

Pros: Brought me back safely

Cons: The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed.

Failed to provide the promised hotel, terrible logistical planning

Cons: Upon arrival in PVG, CEA representative met me and gave 2 meal vouchers even though I was supposed to receive a hotel for the 20 hour layover. She denied that any hotel was supposed to be provided and told me to go talk to the transfer counter, despite it being obvious that no one was at the counter. All CEA counters in the airport were in fact closed because it was 1am, and the best the phone hotline could do was verify my reservation but tell me that since all their employees had gone home there was no one in the airport they could reach. They suggested I “quickly look around” the airport to see if I might find a CEA employee to show the reservation to. I ended paying for what turned out to be a horribly dirty motel for the night. Will definitely be avoiding CEA in the future. Also, plane smelled like people were smoking on board.