Serrekunda hotels

Pros: The location was great and easy !

Cons: In the restaurant the kitchen utensils are not clean. And when we enter first in our suit the Bed sheets weren't very clean, they re coming after us to change that! It's better.

Pros: The location and facilities is good. They offer private beach

Cons: The reception people has no training and no responsibility. They never reply email. I send several email regarding change my invoice. They make mistake with my company name. I left at 3am , I leave my email address and business card. they said they will asked manager to change company name on my invoice and sent back to me. Until now , it pass almost 2 weeks, no one reply.

Pros: Everything - a beautiful place, Moroccan Gambian beautiful design in a lovely part of the world on the beach - staff were perfect! I was there for work however had some time off also to enjoy. I highly recommend.

Pros: The spa was AMAZING. Had several treatments and I was very pleased with the service.

Cons: Wifi in the room was horrible. It barely worked unless I was standing close to the window. In other locations it seemed to work just ok, tripping off intermittently but manageable. I was charged a fee for a local call I never made. It was eventually taken off my bill when I argued with them. Breakfast was ok, nothing too fantastic I had an issue of money being stolen from my room. I was told I left my safe open even though I was sure I didn't. Anyway the security manager kept on trying to convince me I left my safe open but didn't have any information on who stole the money. I asked to speak with the people who found my safe open and took account of all that was in my safe but i didn't get to meet them. For 2 days after the open safe incident, my room wasn't cleaned, towels weren't changed, trash wasn't emptied, it was a complete mess. Evidently the management Is having issues and the standard used to be a lot higher but my experience there wasn't so great.

Pros: food and staff

Pros: The sea, the beach and the swimming pool are wonderfull.

Cons: Rooms/suite in the Papaya building have to be avoid. You get the impression to sleep in a Parking place.

Pros: The hotel was so beautiful and the staff was amazing. When we arrived we were led to our room. I reserved a basic room and it was quite nice. By the time we walked back from the room I asked if there might be a closer room to reception because it really was hard for me to walk that far. They found a deluxe room for us that was very close to the front and right by the pool!! AND then he told me they would not charge us any extra! The staff was so helpful and kind. Definitely would go back!

Cons: The grounds are so expansive i just wish I could have experienced everything there! I would have loved a/c in the reception area, but that's just my spoiled self talking!!

Pros: Nothing

Cons: Everything

Pros: bar/room staff very friendly. Gardens and beach amazing.

Cons: Utterly unprofessional management who refused to even discuss a dispute with the bill and called in the local police to prevent me from leaving.

Pros: Location

Cons: At the moment of paying the hotel, the counter staff informed me that my credit card, beside an extra cost of 3% for using the card, couldn’t be charged on local currency, but dollars. To make the calculations, they used the hotel exchange rate, not the official exchange rate, increasing the bill in about 12% of additional cost.

Pros: Excellent breakfast, Excellent grounds, Pleasant staff, Good location

Cons: Housekeeping needs to improve - Sheets not changed for days, ran out of toilet roll and took a day to get one after my request. Making a double bed out of two single beds with single bed linen unacceptable and very uncomfortable. Hotel needs a general face lift.

Pros: Nice grounds, friendly staff

Cons: Being made to have euro bill changed to Gambian delasi then having to pay in US dollars plus a 3% surcharge. Put about £300 on the bill

Pros: Kairaba is probably the best hotel in The Gambia due to location and it's beautiful arrangements of its park, pool and beach What the hotel may miss of a 5 star standard is to a big extent compensated with a very nice, service minded staff everywhere

Cons: The receptions work and the hotels internet is really bad

Pros: Comfortable room. Friendly staff. Good food.

Cons: The beach is eroded, so you generally have to go to a neighboring hotel to experience the beach.

Pros: The location was good and breakfast was ok .

Cons: This was my first stay in Kairaba and probably the last. considering I paid 100 Euro’s a night I was not impressed to have a view of a wall in front of the car park! Staff did not seem interested in trying to find a better room. I go every couple of months on business and next visit I will definitely stay elsewhere.

Pros: Breakfast had a big variety and there were some delicious things to eat. The personnel at the reception was really helpful and nice. We also liked the fact that we had immediate access to a lovely beach.

Cons: If guests arrive late after a long day, you might not want to send them out to withdraw money from a petrol station which is like 10 minutes walking. And if they want to pay by card, don't use a iPad where the system saves all the data and you can actually see the e-mailadresses and other data from other guests.

Pros: The breakfast was good, the staff were amazing. I made friends from the cleaners to the managers. Always happy. Rooms were clean. Will certainly go back. And yes, one of the security guys had his dog Whity always with him. To the people who love dogs.

Cons: The holiday was too short :-(

Pros: Staff amazing and friendly. From reception to cleaners and breakfast staff all very helpful.

Pros: Raj and Mommy Raj were amazing nothing too much trouble

Cons: The kitchen could be better organised

Pros: Bathroom good- location good - staff were very good- overall I was very pleased- would stay again yes.

Cons: For the price payed it was excellent ye happy

Pros: Near the beach Central location Friendly staff Lovely Breakfast (excellent) Swimming pool Bungalow nice spacious room Had a complaint regarding not having a fan in the room and this was addressed quickly they provided a stand up Fan Quiet The grounds Clean room generally

Cons: The rooms need up grading and fans need to be put on the ceiling Up grade towels The bathrooms need to be cleaned better for example the sinks The bathroom needs up grading a little

Pros: Nothing too mych trouble

Cons: Nothing

Pros: Breakfast was generous and well served, I also ordered lunch from the restaurant, steak with mushroom sauce, tasty and fast orders. Staff were friendly, welcoming and fun. The room was clean.

Pros: The location

Cons: Rooms could do with a washing line outside maybe to dry clothes

Pros: location

Cons: breakfast is minimum and always waiting the restaurant is only microwave food some people don't like to work and are unfriendly

Pros: The staff is really nice. The facilities are pretty good, big pool and games area.

Cons: The taxi manager outside was really rude to us and since we did not take their services cause their are overpriced compared to others he was mad.

Pros: The pool was brilliant and table games

Cons: A fridge included in the bungalow would be great

Pros: Near the beach , swimming pool

Pros: I didn't stay long enough to like anything.

Cons: The bathroom had no light bulbs. Said there would be free toiletries there was none. The staff was not friendly towards black guests like myself this is a problem in most hotels in Africa they seem to be more friendly towards white guests. This is something I have been observing for years not only in Africa. The breakfast wasn't great I'm a vegetarian not much choices

Pros: ok

Cons: the rooms need a big overall ,painting and furniture not very goodok

Pros: The staff, the pool, location.

Cons: It was a bit run down. But they started renovations as we left.

Cons: The hotel took £54.51 2/4 £28.10 4/4 and £54.19 on 4/4 which means I have paid twice for the 1st 2 nights. Please can you help me with a refund. Thank you

Pros: Short walk to the beach, friendly staff, good breakfast and value for money

Pros: Good customer

Cons: Everything

Pros: The location is very close to Senegambia where there are lots of restaurants.

Cons: The bed isnt very comfortable and some days there are insects inside the bedroom. It is abit noisy around the hotel compound.

Pros: Breakfast was adequate but the juice selection was poor. The layout could be much better. Only beef salami and sometimes hotdog sausages were on offer as meats. The cleaner was very pleasant and thorough

Cons: Raw sewage was coming up through the bath for 2 days before the staff gave us alternative accommodation. Unable to shower for 2 days. Footage recorded on phone.

Pros: Staffs and the manager was so nice and helpful.

Pros: the staff from the Manageress downwards were ALL excellent

Cons: perhaps more European and less Gambian food

Pros: The staff was friendly, and the breakfast was nourishing

Cons: The sheets were dirty. The light didn't work. There was a group of five flying cockroaches that made the bathroom a scary place. The number seemed to indicate they had a nest there. Internet was incredibly slow