Sendai hotels

Pros: For the cost of the stay the service was not of a suitably high standard. Emails and instructions prior to arrival were ignored or not actioned appropriately. It’s a lovely building with great views but next time I’d stay elsewhere and get the same (or better) service and slightly smaller room for a fraction of the price.

Pros: Great location, just 15 minute walk to Sendai Station. Staff were very welcoming and helpful throughout our stay. When our travel arrangements changed there were only rooms on the Smoking floor available. After one night we couldn’t stand the smokiness and asked to be relocated. They found an alternate room, explaining it would be smaller (which we were happy with) and moved everything for us while we were out for the day. Very prompt response to emails.

Cons: The Smoking floor was overwhelmingly smoky - even the pillows smelt of smoke - but it was our choice to accept a Smoking room when our travel arrangements changed.

Pros: Excellent professional staff

Cons: Price of drinks at cocktail bar

Pros: Location , service , breakfast options, room view

Cons: My room had spices smell.

Pros: The rooms are very well decorated, spacious with excellent bath and shower. Comfortable and well lit, and convenient, with lovely views of the city from any window. Some very nice juice and food options at breakfast as well. Attentive and friendly staff.

Cons: My wife complained about the lack of an appropriate mirror and lighting for makeup, and I noticed there were no USB ports of any kind available for charging in the room, though the front desk lent a charger readily. Nespresso machine with a selection of coffees is a nice touch, but ours malfunctioned, and either overfilled or under-filled every cup severely. We have one at home, so we are familiar with how to use it, and it was clearly broken.

Pros: Lovely room, good bed, bathroom fine, great views. Staff excellent, really nice bar area.

Cons: Nothing

Cons: Although it was non-somking room, I had a slight smell of tabacco.

Pros: The staff were very helpful and friendly. In particular, there was a wonderful woman from Kakuda (I'm so sorry, I can't remember her name!) who made us feel at home immediately. Please pass on our thanks to her. She was great!

Pros: Grand and Western style hotel. Very nice grounds, park and lobby. Room is big, we had a nice garden view. staff is very helpful. Indoor parking.

Cons: Location is a bit out of the way without the car; breakfast is not up to the standard of the hotel. Overall great hotel!

Pros: We were given a very large and comfortable suite although other rooms, well appointed as they are, looked pretty small...

Cons: This hotel, heavily geared to the wedding market, is almost an hour away from Sendai station and the covered market and all the shops and restaurants. There is a rather infrequent shuttle service and beyond that only (expensive) taxi or ride-hailing rides like uber. The large adjacent shopping centre is nothing special really... Services in the hotel are fairly limited and the feeling we got is that its almost exclusively aimed at one-night wedding guests and visiting sports teams. Also, those expecting a western-style breakfast or indeed hotel bar will probably be better served elsewhere.

Pros: The surroundings and hotel were lovely. Staff are helpful and it is well maintained. The location was good for us.

Cons: At dinner the portions were a little small and over priced.

Pros: The terrace garden Near outlet and department store

Pros: > Staff was very very friendly and fantastic, better than I expected. We rent a tent for dinner outside, the dishes were tasty but the weather is too cold for us, the staff gave us blankets immediately. How sweet of they! > An outlet mall and shopping center near the hotel. > The view from our room was great.

Cons: None

Pros: Reception service was great

Cons: Little noise in the room, affecting sleep.

Pros: The staff were fantastic. Very polite and accommodating. The breakfast was exceptional and had a great variety of food and drinks.

Pros: Beautiful hotel and grounds. Excellent service. Great shopping centre across the road.

Cons: A bit far from public transport.

Pros: Cozy room, great location

Cons: They put food in individual plastic containers in the buffet breakfast, which was not very environmentally friendly. I could hear the traffic lamp’s sound downstairs during the day. As it is repetitive, it’s quite disturbing. At night the sound is less loud, so it’s ok.

Cons: Breakfast was not so good..... and not so much to choose between. besides, judging from the breakfast I dont think Richmond hotels prioritize environments so much. Never seen more plastics and single use paper cups in a hotel breakfast before.

Pros: The location was superb, close to the train station and to a lot of stores and restaurants. The hotel was very clean and the customer service impeccable. There is a laundry room on the 6th floor but you will have to pay for washing and drying your clothes and there are a vending machine and a microwave on the 9th floor.

Cons: We were three people (2 adults and one 10-year-old kid) and we were given a very small room with a bed that was barely comfortable for 2 people. Considering that we spent 2 entire weeks at this hotel, I would have expected to be given a slightly bigger room

Pros: Perfect central location, comfortable, clean rooms. The complimentary cellphone with unlimited internet was quite handy. The 24h self-service bar with soft drinks and ice-cream in the hall was quite nice.

Cons: The breakfast is included in the room charge but is quite small and a bit disappointing. I am not sure if it's they're fault or a Japanese policy, but the fact that you have to get into a room to smoke instead of a terrace is pretty annoying.

Pros: Rooms were a good size for japan and the staff were a lot nicer than they had to be

Cons: No problems, everything was really nice. Shower kind of had a mind of it's own at times but very solid really

Pros: Very convenient and friendly!

Cons: None

Pros: Very good location, clean and comfortable, free drinks from noon till 23:00 including tee coffee and soft drinks.

Cons: The window in my room was in the direction of the main street. It was a little noisy during the night from sirens, motor cycles, etc.

Pros: The breakfast is delicious especially for the milk, bread and fruit, if there is Japanese food as another choice, that will be perfect. BTW the free drink and ice cream in the lobby is such a refreshment for travellers.

Pros: Convenient to train station Nice view of rooftop garden Good blackout curtains Very quiet at night even though in a busy area

Cons: Room key should be updated to key card Bizarrely, the hotel wanted guests to leave their key at the front desk whenever they left the property Although our room was nonsmoking, the hotel was smoking & stunk of smoke Tired decor needs updating Very expensive for what it is: we paid the same amount for a much nicer hotel in Tokyo & considerably less for a nicer hotel in Kyoto

Pros: The hotel location is great. Just situated next to Sendai station and only 3-5 minutes walk. The room size is big enough for 2 adults and 1 child. We stayed on 17th floor and can see the nice view. Breakfast was nice with variety of food.

Pros: Location

Pros: Close to Station.

Cons: Room small for the price. Would love bedside table on bothered sides of bed.

Pros: Good location and friendly service

Pros: Hotel location is next to Sendai station and just 3 minutes walk. The room size is big enough for 2 adults and 1 child. Breakfast was nice with various choices.

Cons: The room is getting old and need to be renovated. Air-con was not cold.

Pros: The staff in front desk is nice. Also the staff feedback very fast and kind while I check room type and rate.

Cons: The room is big but the bed is a little small. They should be able to offer bigger beds with higher rates. It’s a little far from JR station. Luckily the taxi to JR station charges only 700 yen.

Pros: Onsen. Parking in hotel garage

Cons: Getting there with a car is a bit difficult.

Pros: We weren't here terribly wrong but the staff at the front desk were super helpful and very friendly. They have a cute photo project involving a plush Date. The bed was more comfortable than at the Premier Mitsui I stayed at before this hotel. The room was very nicely sized. They had a well priced room service menu that served late at night. I've not seen that elsewhere.

Cons: The room had a faint smoky smell to it despite being non-smoking. I sort of wish the whole hotel was non-smoking. The washer and dryer at this hotel were worse than at some of the other places I stayed.

Pros: Room was very large by Japanese standards, modern and comfortable. Could not fault it. Have had nothing but good experiences with Mitsui Garden Hotels.

Pros: I liked the banana black tea and the other tea selections!

Pros: Tasteful and cheerful decor, very clean and well lit room, and friendly and efficient staff. The location is excellent with a nearby subway station, several dining options nearby, and interesting shopping at walking distance. We had a great stay!

Pros: Location was great!! Walking distance to restaurants and shopping area. Really like the Italian BAROLO

Cons: The bed and pillows are too hard. Too firm. It would be nice to have softer pillows. And more towels.

Cons: Room design is not practical Bathroom sink too small No place to put my own staff Sofa is too small

Pros: Friendly and courteous staff. Nice room. Great breakfast. Good location. Wishes we stayed longer.

Cons: Everything was great.

Pros: The room is clean, the bed is comfortable, and the location is great.

Cons: The receptionists need to improve their English. One of them can't even understand the numbers. The bathtub creaks when you step on it.

Pros: The bath was really nice! Definitely the selling point for me.

Pros: Extremely clean rooms and common areas of the hotel. Very friendly and helpful staff. Breakfast start time is flexible and excellent value - really enjoyed it. Also enjoyed the matcha experience offered.

Pros: The staff is very nice and helpful, they speak a little bit English which is convenient. The ryokan is charming, a little far from the station but with the subway it is not a problem. Everything was clean and I felt well here, I recommend!

Cons: The location is not the best, but that is not something anyone can improve. There is a subway station nearby so don't worry.

Pros: I really liked the comfort of the room and the classy atmosphere of this Ryokan. Everything in my room and also the communal bathroom was very clean, staff made sure to clean around all the time. I could sleep very well on the futon and enjoyed a lot the green tea which was offered in the room as a complimentary offering. What stood out the most, was surely the breakfast. Breakfast was superb and traditionally Japanese. The onsen was very relaxing. Staff was friendly and very pampering, even though we couldn't have a conversation. Location is alright, but could have been a bit closer to the metro station. Nevertheless, you can easily reach the main nighttime/restaurant area after 15-20 minutes walking and it seemed quite alright.

Cons: Staff could not speak any English, but was very kind and accomodating, trying to make sure I get everything well by giving me English information they have printed out and laminated for foreign guests. Everything worked well, but it would have been great to communicate more! The onsen working times could have probably been a bit longer, but it was alright.

Pros: Loved the onsen! And helpful staff providing an extra underlay for the futon.

Pros: The staff are just wonderful. Peaceful place, delicious japanese breakfast. Nice hot onsen.

Cons: Room smelled a little, like stale smoke. I think because the windows could never be opened.

Pros: Nice and helpful Staff. Room was quiet big and the breakfast really good.

Pros: Breakfast was wonderful and authentic, staff was very helpful, great location

Cons: Nothing, quite honestly

Pros: Clean and tidy

Cons: None

Pros: Breakfast is a must for all who would die for japanese food. It is served in a fish restaurant which is door to door to the hotel. Access is seamless on the same floor as the reception.

Pros: Location and cleanliness.

Cons: None.

Pros: Everything is good

Pros: We just stayed one night. The personal at check-in were nice. The room was really clean and comfortable. It was a big plus that the hotel is close to the station.

Pros: It’s just a 5-minute walk from Sendai Station, easy to find, very convenient. Aoba-dori & Ichibancho are also in a walking distance, no problem finding amazing foods when having a peckish. We had a triple room, which was a bit more spacious than other business hotels we’ve been. The room was clean and well-equipped with all amenities we needed. Staff were very polite and helpful.

Cons: None

Pros: The bed is very comfortable.

Pros: Clean room, good wifi, close to the station, and close to Aoba-dori for food and shopping. Can't complain especially for the price.

Cons: Didn't try the breakfast buffet, but it looked mediocre for the price. You could do better outside for cheaper.

Pros: Clean simple rooms and good breakfast

Cons: None

Pros: Location

Cons: Poor AC system

Pros: I booked this hotel because I had already stayed there the last time I was in Sendai. Just like last time the staff was friendly and gave us some extra things to choose from (face masks, additional toiletries, etc) at check-in and all went really quick. This time, just like last time, we were given coupons for free drinks at the Royal Host, that is located right next to the entrance of the hotel. Staff: The staff was just as helpful and friendly as last time. Facilities: The hotel isn't as modern as the one we visited earlier in this trip, but even so it held up to my expectations. We each had a room and enough space, to open our suitcases comfortably. There was a desk, a big TV, a comfortable chair and charger, you could use to charge your devices. They had a Hi cell phone that you could use in and outside of the hotel; I didn't make any use of it, since we bought cell phone plans and had internet of our own. That said, there is a wifi connection and it worked perfectly. The air condition worked perfectly, which was very welcome. Cleanliness: The room was spotless and you could opt to have them not clean the sheets in exchange for a water bottle for each day, that they didn't change the sheets (which I did. I was very grateful for the water bottles, since it was the middle of summer and very hot outside). My friend once didn't have the room cleaned, but got back to the hotel to see a bag with fresh towels, which she appreciated. Comfort: Nothing changed from my last visit, so the bed was as good as I remembered. There's two types of pillows (one with memory foam and a more fluffy one). I slept like a log each night. Location: As I said last time, once you figure out the back alley way to the train station, it's quite close. You have several exists and are quickly anywhere you might need to be in Sendai. All in all it's good value for money.

Cons: The only facility that was a bit subpar was the coin laundry/dryer: make sure to not put too much clothes in it, or the clothes might not dry well. Otherwise everything was just as good as expected since my last visit.

Pros: Very good breakfast, a lot of variety of food. Clean room.

Cons: There was small room for 3 people.

Pros: The location is awesome!! and the staff is supre nice and patient.

Cons: There is a carpet smell in the room and mold smell in the bathroom. but other than that, evenything was incrediable

Pros: Quiet neighborhood, clean room

Cons: None

Pros: Property was a 7 min walk from sendai station. Staff was great! Will definitely stay here again.

Pros: Good hotel. Location is quite good, about 10 minute walk from the train station and shopping streets. Not all the staff can speak well English, but it was ok. A cool feature is that a free smartphone is provided in each room with free mobile data and local phone number, which is very convenient when travelling. Also free welcome drinks every day (beer or wine).

Cons: Employee could speak better English, but overall it was not much of an issue, and we enjoyed our stay. Since there is a length requirements for reviews, I will add some filler sentence to fill this box. Thanks for reading.

Pros: Great pillows and pajamas

Cons: Great value for money

Pros: even gave free face masks and bath salts!

Pros: Loved our stay here...from the greeting by staff as we walked in & being given a tour of the facilities, to the best seafood dinner during our trip and delicious buffet breakfast that included local foods from Matsushima and a beautiful view of the bay! Loved waking up to the sight of a bamboo forest outside our window. Also enjoyed the private bathing spas that you can reserve a time for. Fun facilities like ping pong tables, karaoke room, free video rentals & a mini library. We also really appreciated being shuttled to the bayside after check out. The staff stored our luggage while we were sight-seeing the town and even shuttled our bags to Matsushima Station for us when we were ready to depart. Everyone was so courteous & helpful. We definitely want to come back to Breezbay Seaside Resort the next time we are in Matsushima Bay!

Cons: I am very sensitive to smells and didn't care for the strong incense scent as we walked into the hotel.

Pros: Buffet dinner was good first night. Poor second night. Breakfast good Staff excellent

Cons: Room smelly bordering on nauseous. Dirty carpet. Stains on grotty walls. Bed and pillows extremely uncomfortable Steep walk from port area and station

Pros: The hotel found out that I had stayed there in 2018 so they went out of their way to welcome us back in 2019. We just reserved nabe dinner for 4. Instead they served us a feast of shabu shabu with wagyu beef and fresh oysters to welcome us back.

Cons: Lighting in room not enough

Pros: The staff was really frienly, even with very limited English.

Cons: Everything was very old, the bed was very uncomfortable. And my view out of the window was just 1m to the next wall, so the room was also very dark. As I wanted to eat in the restaurant in the evening, I was told this is only possible with a reservation, but no one told me that before. And there is nothing around the hotel, so you have to walk a long way to the next restaurant down in the town. For that price I really expected something much better.

Pros: the breakfast is perfect, taste good.

Pros: Shuttle bus service to the station which is close to the port and all the beautiful shrines Very nice onsen , one with a seaview, 2 private with mikly water

Cons: The hallway smells cigarette and even in my room when people smoked ..

Pros: Excellent dinner and breakfast. Amazing oysters !

Pros: Located a 5 minute walk from the center and with views over Matsushima Bay this hotel looks simple on its photo but is actually very beautiful on the inside. Rooms are spacious, beds super comfortable and breakfast buffet very extensive. Has a nice onsen too, including two private ones that you can reserve. Staff speaks little English but is lovely and helped us out when we had a problem. Matsushima is gorgeous and well worth staying a few days rather than just coming for the day trip most people do. Good Italian restaurant by the station too (Toto).

Cons: Nothing.

Pros: Very close to Sendai Station, very friendly staff.

Pros: Toilet: okay Bed setting : Triple room

Cons: All beds face a mirror (which also faces the toilet); additional bed required maintenance attention to rectify, cramped lobby

Pros: An older style hotel but it was very close to the train station, the staff were friendly and the facilities were great. Good size rooms as well.

Pros: It has a very neat and fairly clean room. Considerably fast Wi-Fi. Very close to the Sendai Station of the Tohoku Shinkansen and the subway of the city.

Cons: No need for a rental smartphone service in the room. A telephone and TV service would suffice.

Pros: Excellent Location, close to the main station. Easy to access from/to the airport. Room size more than JP standard. Rooms are quiet and clean. Very friendly staff. Stability, speed and access of WiFi is good for business usage.

Pros: Good service

Cons: Price too expensive

Pros: Great location near Sendai station. Also has a hot spring on the top floor.

Pros: Good location. Great staff. Room is large enough.wifi is good. Nothing else.

Cons: Air-conditioner is bad. I don't know why it only has 3 option but it doesn't work very well. Onsen is not included. It was noisy at night because of thin walls.

Pros: The staff is nice and friendly. The price is reasonable.

Cons: A little far away from the main station.

Pros: Sendai is a very nice city and hotel is in an excellent location so able to walk to station and other attractions Only had 2 days and wish we had more

Cons: Liked everything

Pros: From evrything I must say the breakfast is just perfect, incredibily many choices and everything was super tasty. Staffs were also nice and helpful. Sadly our air con didn't work, but they gave us fan immediatelly so it was ok. The room was clean.

Cons: A bit fa away from station, but easy to find and well, you already know it's not that close while booking, so actually not something I can complain again. It was a nice stay :)

Pros: The staff were absolutely delightful here. From first storing our luggage before check-in they were very happy and helpful. The hotel is in a great location and you’re just a few minutes walk from some very cool stuff.

Cons: The bathroom was a bit cramped and wasn’t cleaned very thoroughly. They’re the only downsides here.

Pros: We had an above average size room with a separate living room part with a couch and television. There was the possibility to indicate if you didn't need everyday room cleaning. Breakfast buffet was varied with lots of choice of vegetables, noodles, rice, soup, puddings etc. We had a very pleasant stay there.

Pros: The building was large, and many extra facilities were available in the building. There are also free umbrella rentals for use, which we took advantage of one of the days during our stay.

Cons: Decor is definitely on the older side, but it's a really minor detail. You have to give your key to the front desk if you wanted it to be cleaned which we found odd, and in any other country it'd be insecure.

Pros: Not too far to go for shopping, dinning and train station. All were in walking distance. Places were quiet, clean and comfortable. Receptions were helpful with service mind. Bathroom is not too tiny, equipped with all necessary.

Pros: Good breakfast Nice staff

Cons: Difficult to enter from my direction of travel

Pros: I love the Onsen at Dormy Inn!

Cons: A tad pricey for a full bed and no breakfast included...

Pros: The sauna facilities are good

Cons: The staff can’t find our booking and ask us to go to another Dormy inn Also the smell in the hot spring changing room is no good

Pros: Onsen, breakfast, friendly and helpful staff

Cons: Nothing

Pros: Love the layout of the room - thanks to the sliding door that separates the bedroom it looks like a Japanese apartment! It's also really spacious and clean. Enjoyed Dormy Inn's late night free ramen as always.

Cons: The aircon and bathroom creaked on their own sometimes. The rotenburo (outdoor bath) in the shared bath facility was way too hot to enjoy. I've tried many onsens (including at other Dormy Inns) and the rotenburo water is always slightly colder than the indoor bath but this one felt like I was being cooked alive.

Cons: There is only one pillow and one tower in single room. Some staffs are lukewarm.

Pros: Breakfast is superb

Pros: The Onsen was good. Great location - on a busy road but you don’t hear it.

Cons: The bed was too small for two friends sharing. This was the only hotel left for the holiday dates and they had increased the price because of this. We had no other option but to pay nearly ¥60,000. This was extremely over priced for a semi double room.

Pros: attached parking place

Cons: room to small

Pros: 5 minutes from JR Sendai

Cons: Really old hotel, room was cold as hell, and the hair dryer was like killing my hair. Moreover, for an american couple the check-out time was 10 o'clock while 9 for me. In the papers I got while checking in check-out time was stated as 10 o'clock though. For such a price it was a bit trashy. Breakfast was awful, too

Pros: Comfy and clean. Close to Sendai Sta. Walk 10 mins. Friendly staff.

Pros: Staff were very helpful and friendly. Clean and comfortable. Close to trains. Easy and quick check in and check out.

Pros: Great location.

Cons: Nil

Pros: Functional and comfortable hotel rooms, reasonably sized (for Japan); very clean throughout. Décor is a bit dated but fine for short visit. Staff helpful and friendly. Onsite parking.

Pros: Very clean, much better than hotels at the same rate, and very good staffs.

Cons: Check out time is 9am, too early.

Pros: Nice and clean great service, And price for was good value. The location is good and just next to Sendai Station

Pros: It was ok. Breakfast was good. The staff, Ken especially, was excellent.

Cons: The room was super tiny. We felt very cramped. I wouldn't stay there again.

Pros: breakfast good

Cons: I don't like the cigarette smell in the hotel door side. and the room is too small.

Pros: Front desk staffs were kind so that I could manage new locations in Sendai.

Cons: Room size was much smaller than expected.

Pros: Room is look new & clean. The location is very close to the station, around 5 minutes by walk.

Cons: Room is very small & narrow. No any symbol of the hotel at the eye level in front off the building, you need to look up high.

Pros: Very nice with library and snacks-department. Friendly receptionist and good location

Cons: As often in Japan, small beds for large northern Europeans ...

Pros: Good breakfast. Close to the train station

Cons: More suited for families with small children which I don't have

Pros: The staffs were very friendly and service minded. Even though English wasn't their 1st language, they help me best way they can. Breakfast was so good! And I love their washing machines. Bathroom is a bit dim and small but their "Polar" shampoo/treatment was so good. I love my stay there. Definitely book again!!!

Pros: Nice location and helpful staff. Breakfast is great.

Cons: Bathroom is kinda tiny for single room.

Pros: It was nice to have a tatami space with shoji to divide the room into two parts.

Cons: Even though we were in a non-smoking room, it still smelt of smoke.

Pros: Staff polite

Cons: Room too small. Carpet a bit worn out

Pros: Rooms tidy & clean and reasonable in size.

Cons: Locationto the SendaiTrain station....friendly staff willing to assist in English language and wonderful breakfast.