Das Kaltschmid

The room I booked on booking.com showed that I would have a balcony and a separate living space. Instead, I was told that because we were a family of 3, we could not have a balcony since the balcony (at our rate) could only accommodate 2 people and instead we had been given a room with a living room. First, this is NOT what I booked. I booked a balcony. When I went to speak to the staff, I was treated very rudely by the gentleman at the desk. As it turned out, there was a terribly large public concert that went on both night that we were there until 11:30 which kept our son up and meant that we were in a tiny, stuffy room with no air and LOUD music. The so-called "living room" was a cruel joke. It was a tiny 2 person sofa that you couldn't even sit on without it sliding apart and bout 1.5 feet from the bed. The bathroom window opened to reveal loosely stuffed insulation.

The room I booked on booking.com showed that I would have a balcony and a separate living space. Instead, I was told that because we were a family of 3, we could not have a balcony since the balcony (at our rate) could only accommodate 2 people and instead we had been given a room with a living room. First, this is NOT what I booked. I booked a balcony. When I went to speak to the staff, I was treated very rudely by the gentleman at the desk. As it turned out, there was a terribly large public concert that went on both night that we were there until 11:30 which kept our son up and meant that we were in a tiny, stuffy room with no air and LOUD music. The so-called "living room" was a cruel joke. It was a tiny 2 person sofa that you couldn't even sit on without it sliding apart and bout 1.5 feet from the bed. The bathroom window opened to reveal loosely stuffed insulation. It was horrible.