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Never again

It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.

I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.

Very bad aircraft and services

U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!

Extra luggage after you purchase 1 is gonna jacked u up to 800sgd which is so up to the hook... you could buy 3 round trips ticket on that price.. im so disappointed.. im not gonna choose this airline anymore.. horrible experience...

Customer service sucks

Pros: The crew was excellent, especially the stewardesses.

Cons: Their wifi service is ridiculously expensive $32 and it doesn't work.

Cons: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight

Cons: Flight delayed. Please be punctual if can’t be earlier.

Pros: Nothing

Cons: No delays

Cons: Flight delayed.

Pros: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.

Cons: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.

Cons: Everything

Cons: N

Pros: The leg room

Cons: Boarding process

Pros: Enjoyed buying extended leg room

Cons: Water should be a standard on a 4 hour flight

Pros: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.

Cons: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.