Hotel Mystays Premier Sapporo Park

The staff were helpful and friendly

We flew from Sydney so we checked in late at 9ish pm. The room was set up with a baby crib for our 2year old as we requested but the carpet was disgracefully dirty and stained literally everywhere. We felt really uncomfortable when we saw the room but we were too exhausted to speak to the counter at the time. We had to unpack our suitcases while making sure our toddler didn’t sit on or touch the carpet which was quite stressful. Next day we got transferred to another room straight after we raised the issue to the staff. The second room (at higher floor) was a lot more updated even though it was smaller (we booked a bigger room). The catch was that when we tried to move the beds in the 2nd room in order to configure the crib, we found an open condom pack underneath one of the beds. So the “cleaner” impression of the new room instantly got put off. We booked this hotel after reading some positive reviews about the level of their children friendliness. That’s the only reason we booked this hotel but for the level of cleanliness that we experienced 2 nights there, it’s definitely NOT children friendly at all.