Broken elevator buttons No hot water in the shower
3 stars
Hotel Alcala del Rio
Photos of Hotel Alcala del Rio
Overview
Hotel with free breakfast, near Costanera Center This smoke-free hotel features an outdoor pool, a rooftop terrace, and a conference center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a business center, conference space, and concierge services are onsite. Hotel Alcala del Rio offers 50 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool. Children under 13 years old are not allowed in the swimming pool without adult supervision.
Amenities at Hotel Alcala del Rio
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- Business centre
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24-hour front desk
- Key card access
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Bathroom
- Hairdryer
- Toilet
- Public bath
- Shower
- Private bathroom
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
Accessibility and suitability
- No smoking
- Disabled access
- Lift
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Dining
- Restaurant
- Bar/Lounge
- Minibar
Parking and transportation
- Parking
- Airport shuttle
General
- Telephone
- Storage available
Health and safety
- Daily housekeeping
- Safe
Pool
- Plunge pool
- Outdoor pool
Outdoor
- Terrace/Patio
Workspace
- Desk
Family friendly
- Complimentary breakfast
Reviews of Hotel Alcala del Rio
8.2
Very good
1031 verified ratings
Wonderful
404
Very good
234
Good
192
Okay
70
Fair
65
Mediocre
37
Poor
29
Summary of reviews
Guests say
Guests have generally appreciated the hotel's excellent location, which is close to restaurants, bars, and is safe for walking at night. The service has received positive feedback, with many noting the friendliness and helpfulness of the staff. However, there have been significant concerns regarding safety, with one guest reporting an incident of someone entering their room unexpectedly. Additionally, the wifi has been described as slow and unreliable, particularly in guest rooms. While cleanliness is mostly praised, the breakfast service has seen complaints about lack of variety and poor item replenishment.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.2 out of 10
659 reviews
7 out of 10
3 reviews
All reviews
Pros (+) Front desk people were extremely helpful and kind. Breakfast was wonderful. The hotel in general was very quite, making it easy to work and sleep. The location is excellent.
Cons (-) The internet speed was extremely slow and often not working at all. FaceTime was nearly impossible the whole time.
Pros (+) Location & Clean
Location
Padre Mariano, 331, Santiago
What's nearby
- Sky Costanera1.3 km
- Santuario del Cerro San Cristóbal1.4 km
- Zoológico Nacional de Chile1.6 km
- La Chascona1.7 km
- Patio Bellavista2 km
- Museo Nacional de Bellas Artes2.7 km
- Parque Bicentenario3.2 km
- Museo Histórico Nacional3.4 km
- Catedral Metropolitana de Santiago3.4 km
- Iglesia de San Francisco3.5 km
- Museo Chileno de Arte Precolombino3.6 km
- Plaza de la Constitucion3.9 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Alcala del Rio
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hotel Alcala del Rio
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in SantiagoMost recommended
See most recommended stays in SantiagoGood to know
Value for money | 8,4 |
|---|---|
Distance to city centre | 4,2 km |
Nearest airport | Santiago Arturo Merino Benitez |
Distance to airport | 16,0 km |