3 stars
Hilton Santa Cruz/Scotts Valley
6001 La Madrona Drive, Santa Cruz, CA 95060, United States
+1 831 440 1000From
R2 039
Cheapest
rate per night
7,8
Good
based on 805 reviews
About Hilton Santa Cruz/Scotts Valley
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Enhanced cleaningThis stay has committed to enhanced cleaning measures.Learn more
- FreebiesThis stay includes Wi-Fi for free
Offering a Jacuzzi and an outdoor pool, this peaceful hotel is a short car ride from Santa Cruz. It also offers an express check-in and check-out feature, a ballroom and a sun deck.
Hilton Santa Cruz/Scotts Valley has been recently refurbished and features a 24-hour business centre, valet parking and a 24-hour reception. Airport transfers, a laundry service, babysitting/child services and a dry cleaning service are available upon enquiry.
The hotel's rooms are comfortable and provide a kitchenette that is equipped with a refrigerator and a microwave. All are air conditioned and offer tea and coffee making facilities, a mini bar and wireless internet access.
Hilton Santa Cruz/Scotts Valley has an on-site restaurant, perfect for guests preferring to eat in. Alternatively, there are numerous other dining options just a short walk away.
San Jose International Airport is under a 40-minute drive from Hilton Santa Cruz/Scotts Valley. University of California Santa Cruz and Santa Cruz Beach Boardwalk are easily reached by car.
Photos of Hilton Santa Cruz/Scotts Valley
Latest deals for Hilton Santa Cruz/Scotts Valley
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Santa Cruz/Scotts Valley
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Fireplace
- Seating area
- Telephone
- Privacy curtain
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Trouser press
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Hiking
- Scuba diving
- Beauty salon
Bathroom
- Bathtub
- Hairdryer
- Toilet
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
Pool and spa
- Hot tub
- Outdoor pool
Parking and transportation
- Parking
- Airport shuttle
Bedroom
- Fold-up bed
- Sofa bed
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Hilton Santa Cruz/Scotts Valley
All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.
7,8
Based on 805 verified guest reviews
8,1Couples
8,1Solo
7,9Friends
7,6Families
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Pros:Conveniently located so you can drive to almost anywhere to hike, go to the beach or shop. Lots to eat around within a short drive. Priced much lower than Santa Cruz hotels.
Cons:Beware of all of the doors not letting you in. The exterior doors will not work 9/10 with your key card. Swapped key cards multiple times at the front desk and that didn't solve anything. Only 1 key card would work and if I went out to take my dogs out (btw no poop bags at all even though they say they do, bring your own) I wouldn't be able to get back in. I had to call my husband to come and open the door for me multiple times and then our room key took several times to work. This hotel needs to fix it's exterior door key card locks! It made what would have been a good stay a really annoying one, especially when you are carrying things in and have to spend 10 or more minutes hoping the door will open. Also the AC does not work well. The thermostat says it's lower than it actually is and there is no way to override it. The fridge is terrible. It doesn't keep things cool. We used it for a few waters and Gatorades and you have to push the button every few hours for it to cool. Luckily we didn't bring anything perishable or it would have went bad. Also the vending machines were empty on every floor for drinks. No signs were up. I went to every floor to see and none of them had anything in there. It would have been nice to see a sign and not waste time trying. Overall the staff was very friendly and accommodating but the things listed were just too much to make it a good stay. Hilton needs to fix the key cards, recalibrate their AC thermostats, fix their fridges, and at least post signs that vending machines are not being filled.
Pros:Nice clean place, friendly faces, comfortable bed and quiet night!
Pros:Good location between Boulder Creek and Santa Cruz. Used to be a fine Hotle but has declined seriously.
Cons:An overall pattern of careless indifference to our comfort made this the opposite of a typical Hilton experience. While one or two glitches are understandable, service was skimpy, or downright bad, most of the time. Worst we our two unasked for wale up calls at 5 A:M both days, even after we called and asked them not to. Then there was the Series of Nos : No water glasses. A $3 charge to deliver our “free” water bottle as Gold members. No room service menus in the room, no replacement of coffee we drank or shower caps used. By the time the poor dogs in the next door room started their lonely howling, we were more than glad to be checking out and sure we would not return. We’ve come here for years but will have to look for a different hotel next time.
Pros:I liked the channels on the tv. There were a lot. Not like other hotels. I also liked the arrangement of the room with the little sitting area
Cons:softer towels
Pros:Overall friendly and helpful staff, checking in and out was easy. Room was spacious, clean and very comfortable. HBO included. There is a pool, hot tub, gym and laundry rooms.
Cons:Unfortunately, my room did not have a bath tub. I was really looking forward to taking a relaxing bath the night I stayed there. Crevice at bottom of front door didn’t make the room entirely dark. Staff were a bit too noisy in the hallways in the morning.
Pros:Conveniently located to the highway. Daily complimentary bottled water for Hilton Honors guests.
Cons:Staff was curt; housekeeping changed bath mat and towels, but did not clean the bathroom (toilet, sweep floor) or refresh toiletries during my 3-night stay. Noisy panel in ceiling near door. Also, bed was not made after night 2. I reported to front desk that speaker on phone was not operating and it was not addressed. Suggest stairs from tiered parking lots so that pedestrians do not have to walk on driveway where vehicles drive.
Pros:I arrived for a 3 night 4 day stay over 4th of July The front desk was friendly however, not overly informative as I had heard them be to one of their preferred Hilton points member which was awkward. The layout of the hotel is clearly inconvenient. To get to my room on the 6th floor it required me to take an elevator to the 4th floor walk across to the other side of the building and take the 2nd elevator to the 6th walk across to the other end to reach my room. The room was clean and nice just like the pictures. The view after you got over the parking lot was beautiful of the mountains. For those who need it this hotel is "super dog friendly" and "family / little children" friendly as well. As a single older adult I did not appreciate that the pool and hot tub was filled with kids no matter what time of the day you went. Two pools on the property would have been great. Room service was exceptional, prompt reasonable and delicious I ordered a BLTA and it was well prepared they even added a fruit cup you could tell a chef prepared my meal. However, on my last morning I again ordered from room service. Same order but this time someone slapped a sandwich together used shredded lettuce on a BLTA ?? Who does that? I did also go to the cafe for morning breakfast $15 buffet it had a pretty good selection. The welcoming staff lacked enthusiasm to welcoming you in. The bar area was great and Christy, Kim and Alex were attentive and personable. I did manage to lock myself out of my room as I put the room service tray out into the hall. I approached the hotel maid who was cleaning the room next door. She was a petrified deer in the head lights gal as I explained my situation. She proceeded to tell me: 1) she didn't have a phone to call the front desk for me 2) she wouldn't use the room phone to call the front desk nor would lil suzanna allow me to use that phone. 3) sorry no can help was her response 4) I found the house phone at the other end of the floor and called the front desk they stated tell the maid that so n so said it was ok to open the door I returned to the maid she replied ok and kept vacuuming clueless to our conversation I had with her 5) I gave her a few minutes to finish the task at hand & walked back to the maid to say helllooo can you open the door? She then LIED that her key doesn't open any of the rooms. REALLY? Then how did you open every room on the floor? 6) I walked back to the house phone reexplained my situation they said they would send someone with a master key. 7) 25 min later still no one so I took the long walk and 2 elevators later to the front desk barefoot to top it off the hallway connecting the elevators had just been shampoo'd so now my feet are wet yuck!!! So I got two new keys and got back in my room lesson learned!!! 15 min later an additional room key was shoved under my door purpose???? For the price this place isn't as luxurious as the pics suggests Needless to say, I won't be back!
Cons:Didn't clean our room. Downgraded us from a king to two queens.
Pros:Conveniently located to the highway. Friendly front desk staff. Parking was convenient with multiple options in front and back of hotel. Ease of use with the restaurant/lounge in the lobby.
Cons:Housekeeping staff was noisy in the hallway speaking to each other. They started knocking on doors at 9am to clean the room when checkout is at noon. Also the AC unit in the room made a loud clunking noise when turning on and off.
Pros:The location. Quiet and tastefully decorated. Loved the blackout curtains We wished they had given us enough towels as we were three people. I was able to hunt down a housekeeper and she was very accomodating
Location
6001 La Madrona Drive, Santa Cruz, CA 95060
What's nearby
- Mystery Spot2.8 km
- Roaring Camp Railroads3.5 km
- Pasatiempo Golf Course3.5 km
- DeLaveaga Golf Course4.7 km
- Henry Cowell Redwoods State Park6.1 km
- Mission Santa Cruz6.5 km
- Town Clock6.5 km
- University of Santa Cruz Arboretum7 km
- Cocoanut Grove8 km
- Santa Cruz Museum of Natural History8 km
- Main Beach8.1 km
- Santa Cruz Harbor8.4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Santa Cruz/Scotts Valley
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hilton Santa Cruz/Scotts Valley
Where is Hilton Santa Cruz/Scotts Valley located?
Hilton Santa Cruz/Scotts Valley is located at 6001 La Madrona Drive, 6,9 km from the centre of Santa Cruz. Mystery Spot is the closest landmark to Hilton Santa Cruz/Scotts Valley.
When is check-in time and check-out time at Hilton Santa Cruz/Scotts Valley?
Check-in time is 16:00 and check-out time is 11:00 at Hilton Santa Cruz/Scotts Valley.
Does Hilton Santa Cruz/Scotts Valley offer free Wi-Fi?
Yes, Hilton Santa Cruz/Scotts Valley offers free Wi-Fi.
How far is Hilton Santa Cruz/Scotts Valley from the airport?
Hilton Santa Cruz/Scotts Valley is 37,2 km from San Jose. Hilton Santa Cruz/Scotts Valley is 52,4 km from Monterey Regional.
Does Hilton Santa Cruz/Scotts Valley have a pool?
Yes, Hilton Santa Cruz/Scotts Valley has a pool on-site.
How does KAYAK find such great Hilton Santa Cruz/Scotts Valley hotel deals?
KAYAK scours the web for all room deals available at Hilton Santa Cruz/Scotts Valley in Santa Cruz and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hilton Santa Cruz/Scotts Valley and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hilton Santa Cruz/Scotts Valley.