Guests say
Overall, guests expressed significant dissatisfaction with their experience at this hotel. The primary complaints were related to the hotel's closed status upon arrival and inadequate service, with many guests feeling neglected and not properly informed. Cleanliness issues were also noted, with guests describing substitute accommodations as old and poorly maintained. The location, although decent for some, did not meet expectations, and the value for money was questioned given the circumstances. Overall, the lack of communication and customer care was a recurrent theme in the reviews.
AI-generated from customer reviews