Excellent
9,0
Pros:
Great Location..free upgrade to an apartment block. Lots of basic comforts..very quiet@
Good
7,0
Pros:
Breakfast good, location excellent, easy walk to restaurants waterfront and shops, great to have the pools onsite. The staff were great. Loved the toiletries, nice and natural.beds were comfy and big.
Cons:
Bathroom was getting shabby, curtains were starting to fall apart. And decor was slightly mismatched.
Mediocre
3,0
Pros:
Location
Cons:
Only 1 person on reception at check in who was on the phone for 5 mins and could not be bothered looking up to acknowledge me (very rude), room needs updating (old). Picture online looked nicer than it was. Dinner service was in another room from the main dinning because of a function and the room had a ceiling leak and no atmosphere as we were stuck on our own. Every second thing on the menu wasn't available and service was slow, probably due to lack of available staff
Okay
5,0
Pros:
The hotel itself. The fireplace & lounge area to enjoy a drink. Location to town.
Cons:
The apartment we stayed in Very dated. Single beds very narrow for youth. Blinds & curtains didnt block out the light. Lack of on-site parking. The hot pools needed a good clean,and are not mineral. They are chlorine heated by thermal hot water.
Good
6,0
Pros:
Liked the heritageness of the hotel,the proximity to my events,comfy bed
Cons:
Wasn’t expecting the room to be so small. Was expecting there to be shampoo but there wasn’t any. Something sharp was in the bed and when I eventually investigated it it was someone’s earring under the bottom sheet. Took this to reception when I checked out but they weren’t that interested. No apology
Good
7,0
Pros:
Excellent location close to town, easy to find in a central location. The facilities were clean but the room a little outdated with old fixtures (radiator heaters) not properly removed in the rooms. If it was the middle of winter we would have froze there were no extra blankets. The pool was awesome and friendly staff.
Good
7,0
Pros:
The rooms and the hot pools were wonderful
Cons:
The restaurant and food was disappointing. The ambience just wasn't there felt like an eighties tea room and the food wasn't Pleasant. The menu looked great but reality was mediocre.
Excellent
8,0
Pros:
was just such a nice experience overall, location very handy.
Cons:
nothing at all
Okay
5,7
Cons:
Room was exceptionally small.
Excellent
10,0
amazing. we stayed here for our mini moon was lovely.
Excellent
10,0
Pros:
This hotel was better than I expected. The staff are friendly and go out of their way to make you feel welcome. We didn't get to stay in the Victorian building but our room was still great with many extras to make the stay comfortable....the beds were the best I think I have experienced in any hotel!
Cons:
It was all very good.
Excellent
10,0
Pros:
Staff were friendly and very helpful Made my arriving late much less stressful.
Excellent
8,5
Pros:
Great location. Excellant staff.
Cons:
Parking is a problem. No AC. Bed very soft.