Américas Copacabana Hotel

Good breakfast and location

I was staying in a wheelchair accessible room. I am not a wheelchair user. I stayed for 2 nights. On the first day, the air conditioning unit leaked all over the room. I'm lucky my things weren't underneath it. On the second morning, my shower flooded the whole bathroom. I had turned on the shower and left the bathroom to get something. When I went back in there was about 3 inches of water all over the bathroom. I slipped when I opened the door to walk into the bathroom. I called reception and someone came to mop it all up. I didn't hear from anyone after that. The next day (I was due to check out), I had a shower again. This time it not only flooded the bathroom but the whole bedroom too. I was very angry and once again someone was called to clean it up. When I was checking out, the man at reception told me the room is a wheelchair accessible room, and so they couldn't put a proper shower tray in so it happens all the time. I told him the room was not fit for a wheelchair user (or anyone) as it's very dangerous. He said there's nothing he can do. I told him they're liable to be sued for this, and they just shrugged. I got no apology or compensation.