The Swan at Streatley

Hotel reception staff were pleasant and very helpful. The hotel location is excellent on the river Thames. The recent refurbishment provides good, comfortable accommodation/facilities and the Coppa Club Bar / Restaurant is a pleasant space to relax in. Car parking space is adequate and free of charge. A Gym and Sauna are included in the hotel amenities although not personally used. These facilities looked in excellent condition.

The Swan hotel appears to be a separate business entity from the Coppa Club Bar / Restaurant which provides the restaurant and main bar service for the hotel. Anything purchased in the Coppa Club facility cannot be charged to your room account. The service in the restaurant was poor with the food served also poor quality, one with item returned as it was cold and not replaced. Felt little attention was given to the constructive complaint offered when leaving the restaurant and the service charge applied was not adjusted. The bar adjacent to the hotel reception was poorly stocked and pricey. Drinks in the Coppa Club also pricey. Access to the centre area of the hotel (functions / meetings) was not allowed for hotel guests which included the prime location garden seating area. This meant to get from reception area to the restaurant involved a walk outside or a climb up stairs, then through the bedroom corridor and down the opposite side stairs.