The Fern Residency Rajkot

service is good

BREAK FAST MUST CHANGE

The restaurant staff were nice but service is slow.

Poor front desk services. I came for volunteer work in Rajkot with a physician group. There were issues with the hotel have a double booking. The manager, Hiren, and his seniors did not provide professional assistance in issuing a refund for one booking which could have been done. It was also communicated that refund would be given but there is still no issuance of a refund. The third party booking company was agreeable to a full refund without any extra fee but the hotel manager never provided assistance so despite knowing that one reservation was canceled in December 2019 but due to a technical issue, the cancellation never went through. Moreover service was horrible and not done in a timely manner. I waited one hour to have assistance with a security box and TV in the room. Upon arrival there was no toilet paper and the room was not cleaned for two days. This is unacceptable. The restaurant is good but service can be quite slow. Despite accommodations being nice, there is poor front desk service and lack of professionalism by the managerial staff. There is poor support to customers and professional groups that come to serve that region on a volunteer and business basis. Moreover, there is no assistance by the managerial staff. This is a deterrent from recommending this hotel to other professionals and visitors. -Dr. R. Shah