TRS Turquesa by Palladium - Adults Only

False advertisement

Other than the beautiful view of the beach and the couples massage at the spa there wasn't really much that we liked about our stay at the royal suites

This hotel was by far the worst that either of us have EVER gone to. The food was absolutely disgusting other than at the Japanese restaurant and even that was mediocre. Try calling room service and you're lucky if they even answer the phone. We were promised so much and given so little.butler service? Our butler was Andre, he met us the first day we tipped him VERY WELL and we didn't see him for the rest of our stay. The language barrier is a struggle everywhere you go. Do NOT BOOK EXCURSIONS with men on the beach. We were promised a luxury catamaran to Catalina island with an all day BBQ and drinks. What we got, a broken down old fishing boat that was docked 80% of the day for scuba divers. Aside from that the sink leaked, power goes out, door is VERY EASY to break into from the patio, some items had gone missing from our room, and the extremely small casino will tell you they don't want to pay you your full winnings because it's too much. Needless to say we would never come back nor suggest this resort to anyone. In fact our 8 day trip was cut 3 days short due to a huge snow storm back home...thank goodness.