Vienna House Diplomat Prague

Evropska 15, Prague, Prague Region, Czech Republic
+420 296 559 111

Cheapest
rate per night

8,7

Excellent
based on 5 908 reviews
Vienna House Diplomat Prague - Prague, Prague Region, Czech Republic
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor R709
Agoda.com R716
KAYAK R746
TripAdvisor
Agoda.com
KAYAK

Good to know

Distance to city centre 2,6 km
Location rating 9,1
Nearest airport Václav Havel Prague
Distance to airport 9,0 km

Rooms

Check-in
Check-out

Standard rooms

R709+

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Bed type
Provider
Nightly base price
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Unknown
R1 272 per night
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Unknown
R1 490 per night
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Unknown
R1 911 per night
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Unknown
R1 942 per night
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Unknown
R2 068 per night
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Unknown
R709 per night
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Unknown
R716 per night
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Unknown
R802 per night
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Unknown
R830 per night

Double rooms

R746+

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Bed type
Provider
Nightly base price
IMAGE
Unknown
R1 127 per night
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Unknown
R746 per night
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Unknown
R757 per night

Superior rooms

R1 967+

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Bed type
Provider
Nightly base price
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Unknown
R1 967 per night
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Unknown
R1 971 per night

Reviews

Pros

Cons

Traveller rating

191
99
29
9
0

Time of year

Traveller type

Show reviews that mention

+
bathroom basin in 7 reviews
bit dated in 36 reviews
central prague in 3 reviews
city center in 17 reviews
close to tram and metro in 22 reviews
convenient hotel in 94 reviews
good breakfast in 230 reviews
great location in 92 reviews
lots of choice in 16 reviews
metro station in 95 reviews
reception staff in 156 reviews
spacious room in 80 reviews
steam room in 4 reviews
super market in 4 reviews
trams and buses in 3 reviews
  • Excellent
    Sep 2019
    9,2

    Very good and varied breakfasts

    Sometimes insufficient number of tables in the restaurant during breakfast

  • Good
    Sep 2019
    6,3

    Breakfast. Low level staf

    Attw requests. Low level staff is great higher rank much less. Suite was large enough but the old "smell" majored the as if modern not practical recent redecoration of the hotel. Low staff pampered us with new fresh towels anytime. Yet, we had to fight almost with reception that as we are two in the room we should get a double supply of towels, large snd small or even a second pair of slippers. Besides that it was great hahaha

  • Good
    Sep 2019
    6,7

    The hotel's location is great. We could get 2 hrs early check in after talking to another front-desk staff. Close to the conference I had to attend. Close to tram, & train. No public busses pass by so less noise. Very clean, except for a few tissues left in the bin (shower room) in our third stay. Public transport Tickets can be purchased at the front desk at 24, 110 Kc (eg. 30 minute & day ticket). A number of staffs are friendly & helpful. Breakfast is quite good. We are grateful that we could leave 1 luggage for one week, but declined to give tip when specifically was asked of us, when we came back to stay (third round stay), due to the reasons given in "what we didn't like". I offered to give the tip later on - for the luggage stay (they said the service is provided by another company), but I asked for a receipt - they could not. So I declined.

    50% of staffs either too tired or not knowledgeable, sometimes too business like / impolite. We had ask for a business payment receipt (already requested in booking.com July 1st), but on the first day of 2nd round stay, 22-27 Aug (first round was from 18-20 Aug), I was told, to ask booking.com - "We cannot provide you one". On the 8th day (3rd round stay), I asked again, this time I was told, Yes it is possible. Then I found out there is a 10 euro difference between what I had paid via credit card, and the printed version; I complained but no solution was given. Also, water etc were promised in the mini bar, due to the room-type rented, it turned out that we had to ask even for water twice the next day, other goods were given on the 5th & 6th day but only when we had to go to another city. As a result we could not bring them, and left them in the fridge. We asked for firm beds, not slumped in the middle, in writing. Conf. no. 3231940401 had been given, yet on the contrary, our beds were soft & slumped in the middle. We had to ask for tech.service due to the clogged drain of the water basin. Later on, we found out that water also drained slowly in all of the shower/bath tub we had stayed in 7th floor. Finally, I had to complain to the manager on the 8th day, he was sorry, promised to check and gave me a voucher to drink, which we did not use and he did not ask whether the compensation was enough. In total we stayed there 8 nights, which perhaps were too long. We also had to pay 30 euro more for two hours extra stay (flight was in the evening).

  • Excellent
    Sep 2019
    9,2

    Breakfast

  • Excellent
    Sep 2019
    9,2

    Breakfast super ! Most of the staff were very friendly ! The air conditioning still just about works when the outside temperature exceeds 30 deg C. Bedrooms pretty large with a nice comfortable seat ! Very good location beside a Metro / Tram station. Food in bar tasty but reasonably expensive !

    The young blonde girl with glasses on reception who was a nightmare to deal with. Everything was too much trouble for her. In the restaurant they paint happy faces on the boiled eggs someone should paint a happy face on this receptionist ! Not enough clothes hangers. Lower floor rooms (e.g. third) look like they are for short stay trips and are a wee bit tired ! Higher floor rooms (e.g. seventh) are in tip-top condition ! The hotel advertises a roof top bar but its only open for special events.

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About

Overview

With a stay at Vienna House Diplomat Prague in Prague (Prague 6), you'll be within a 5-minute drive of Generali Arena and Tipsport Arena. Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,7 Excellent

based on 5 908 reviews

9,7

WiFi

9,2

Breakfast

7,2

Room

6,1

Value

Things to know

  • Friendly service
  • Great reception
  • Close to public transport

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
ATM on-site
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Designated smoking area
Storage available
Terrace/Patio
Disabled access
EV charging station
Lift
Massage
Laundry facilities
Hairdryer
Complimentary breakfast
Parking (surcharge)
Steam room
Rooftop
Cable or satellite TV
Airport shuttle

Photos

Vienna House Diplomat Prague - Prague - Building All photos (35)
Vienna House Diplomat Prague - Prague - Bar Bar (1)
Vienna House Diplomat Prague - Prague - Bathroom Bathroom (1)
Vienna House Diplomat Prague - Prague - Bedroom Bedroom (7)
Vienna House Diplomat Prague - Prague - Building Building (1)

Location

Most popular landmarks

  • Šternberský palác - Národní galerie 1,1 km
  • Královská zahrada 1,2 km
  • Katedrála svatého Víta 1,3 km
  • Pražský hrad 1,3 km
  • Starý královský palác 1,3 km
  • Zlatá ulička 1,3 km

Getting around

Václav Havel Prague 9 km
Pardubice 96,7 km
Prague-Holešovice 3,7 km
Prague 3,7 km

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