Vienna House Diplomat Prague

The hotel's location is great. We could get 2 hrs early check in after talking to another front-desk staff. Close to the conference I had to attend. Close to tram, & train. No public busses pass by so less noise. Very clean, except for a few tissues left in the bin (shower room) in our third stay. Public transport Tickets can be purchased at the front desk at 24, 110 Kc (eg. 30 minute & day ticket). A number of staffs are friendly & helpful. Breakfast is quite good. We are grateful that we could leave 1 luggage for one week, but declined to give tip when specifically was asked of us, when we came back to stay (third round stay), due to the reasons given in "what we didn't like". I offered to give the tip later on - for the luggage stay (they said the service is provided by another company), but I asked for a receipt - they could not. So I declined.

50% of staffs either too tired or not knowledgeable, sometimes too business like / impolite. We had ask for a business payment receipt (already requested in booking.com July 1st), but on the first day of 2nd round stay, 22-27 Aug (first round was from 18-20 Aug), I was told, to ask booking.com - "We cannot provide you one". On the 8th day (3rd round stay), I asked again, this time I was told, Yes it is possible. Then I found out there is a 10 euro difference between what I had paid via credit card, and the printed version; I complained but no solution was given. Also, water etc were promised in the mini bar, due to the room-type rented, it turned out that we had to ask even for water twice the next day, other goods were given on the 5th & 6th day but only when we had to go to another city. As a result we could not bring them, and left them in the fridge. We asked for firm beds, not slumped in the middle, in writing. Conf. no. 3231940401 had been given, yet on the contrary, our beds were soft & slumped in the middle. We had to ask for tech.service due to the clogged drain of the water basin. Later on, we found out that water also drained slowly in all of the shower/bath tub we had stayed in 7th floor. Finally, I had to complain to the manager on the 8th day, he was sorry, promised to check and gave me a voucher to drink, which we did not use and he did not ask whether the compensation was enough. In total we stayed there 8 nights, which perhaps were too long. We also had to pay 30 euro more for two hours extra stay (flight was in the evening).