Took FOREVER to get the car. We did not get the 7 passenger car I ordered, we got a ford edge which is 5 person so that was tight for us and our luggage. The process of signing paperwork was ridiculous with needing to show them our insurance paperwork in the office if we didn’t want to use theirs and bump our rate super high. The shuttle guy was not friendly and there was no mention of the fact they would not be open when we returned the vehicle and would not have a shuttle to airport. Also the security deposit was going to be $2000 held on our credit card. That is insane. Because I ended up having a credit card they worked with or something it went down to $200. I have never experienced such a messy and ridiculous car rental.
It's way overpriced! Horrible!
The first day they didn’t have any cars available and then when I got one and brought it back k they tried to charge me $100 to clean and it wasn’t dirty
Long lineups for pick to. Faulty car had to return it after 1 day.
The whole $10 per day rental is a scam! I stayed in the city of Fort Lauderdale and I was forced to pay a toll charge of $14.99 per day or I was not allowed to rent the car. I presented the required auto insurance liability coverage of 100k/300k, but it was not honored because description on my insurance was different than required by JC Car Rental. The car was over 9K miles required maintenance with very concerning noise while driving. I found a surgical pad soaked with blood under the passenger seat after unidentified smell in a car for two days. When I reported it when returning car, the clerk said that he will put a note in the system. No apologies, no concerns to renting me a car with biological hazard! Or maybe the clerk giving me the car just put it there because I was complaining about hidden and forced charges upon me! This place should never be offered at any site!
I booked a car rental via Priceless in Fort Lauderdale at the advice of a friend who said there are a lot of rental car companies in Florida that seem odd/sketchy, but end up being okay. This establishment isn’t one of those. Upon arriving at the establishment, I was asked to pay several hundred more dollars than I originally had to when reserving my rental car. The origin of these charges and my right to decline them was not explained. When I asked questions, I received an attitude and/or poor explanation from the woman helping me. In addition to this woman raising her voice at me when I asked questions about the extra charges and took some time to think through all of the information that was thrown at me regarding these extra charges, one of her male coworkers chimed in and raised his voice at me as well - from across the room. In front of a room full of other customers. Which was incredibly unnecessary and unprofessional, as I was calm when I asked these questions. After asking for my deposit, I was asked to sign and initial the card reader, so I assumed that this signature & initials were related to the card payment I had just made. Wrong. My initials were taken and electronically applied them to various statements on the contract for the rental car that were never actually explained to me, verbally or otherwise, so it appears as though I initialed/consented to each of their policies when that is not at all the case. In addition, I was charged $60 for “SunPass Activation” which was supposedly for them to keep the SunPass in the car active (thereby saving customers from having to pay the tolls when driving). However, when I went through a toll in FL, the attendant told me that the SunPass was not working and proceeded to charge me $3.75 for the toll. What was the $60 “SunPass Activation” fee for, if I was going to have to pay tolls IN ADDITION to this fee? I noticed in the contract that there is an administrative fee for any outstanding tolls that customers accrue while driving the car, which will be charged to the credit card on file when Priceless receives the toll invoice. Given that I paid for the SunPass activation, I will be reporting any “admin fees” for outstanding tolls that are charged to my credit card by Priceless as fraudulent (it’s not my fault that the SunPass was not working properly!). Kayak, please stop recommending this place to your customers!!
